AMVETS Jobs

Paratransit Reservationist

Light Rail & Contract Services (ADA Services)

Job Description:

Move forward with us! At NJ TRANSIT, you will join us in transforming the third -largest transportation agency in North America. We are committed to delivering safe, reliable service that gets our customers to their destinations on time- and we are looking to hire people with a love of learning to make it all possible!

Summary:

Responsible for assisting Access Link customers by answering their questions and scheduling their travel or reservation plans within the ADA Service area.

Roles and Responsibilities:

• Receives telephone reservation requests and general inquiries, validates trip information using a computerized digital map, interprets trip itineraries to determine trip eligibility, fares and appropriately schedules trip requests into the paratransit operating schedule using the windows-based paratransit computer system PASS in an accurate and timely fashion.

• Makes follow-up calls to inform customers of schedule changes and other service updates.

• Processes advance trip cancellations using PASS computer system.

• Processes changes to customer records, trip comments, frequent trip information manually or via computer system in an adequate and timely fashion.

• Performs related administrative tasks in support of paratransit operations.

This Position Supervises:

• NA

Education, Experience, and Qualifications:

• High school diploma or equivalent

• A minimum of two (2) years of inbound telephone customer service functions utilizing computers to handle customer concerns

• Experience creating training curriculums & plans

• One year of closely related work experience can be substituted for each year of education required

Knowledge and Skills:

• Ability to type proficiently and speak clearly in English is required; proficiency in other languages is desired.

• Excellent Oral, and written skills required.

• Proficiency in MS Word, Excel and MS PowerPoint is required.

Certificates, Licenses, Registrations & Working Environment:

• Primarily office environment, off-site visits occasionally

Physical Demands & Other Conditions:

• Must be able to work all shifts, including weekends, nights, holidays, and travel to any location within the State of NJ, including those not accessible via public transport.

• This position is classified as “Essential Operational” and will be required to report to work during adverse weather or commuting conditions.

At NJ Transit, you will enjoy a competitive salary and excellent benefits package:

• Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision

• Flexible Spending Account

• Life Insurance

• Paid Leave

• Tuition Assistance

• Pre-Tax Commuter Benefits Plan

• Retirement Plans

• 401(a) - Retirement plan with a 6% employer contribution

• 401(k) - Retirement saving plan with up to an 3% company match

• 457(b) - Deferred Savings Plan

At NJ TRANSIT, diversity and inclusivity are vital to our success as are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status. As an Equal Opportunity Employer, we encourage all qualified applicants to apply and join our team.