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DoSomething.org Senior UX Researcher in New York, New York

SENIOR UX RESEARCHER

Reports to: Senior Product Designer

Target Start Date: November 15, 2021

Location: DoSomething.org has its headquarters in NYC. As a result of COVID-19, DoSomething staff are working fully remote. DoSomething is exploring a hybrid return to office approach with a target of fall 2021. Preferably, candidates will be based in the New York City Metro area, but candidates in other locations within the U.S. will be considered.

WHO WE ARE

DoSomething.org is a youth-led movement for good. Our social impact programming has mobilized millions of DoSomething.org members to clothe half of America’s youth in homeless shelters, clean up 3.7 million cigarette butts from the streets, run the largest youth-led sports equipment drive, and register over 250,000 voters (https://www.prnewswire.com/news-releases/dosomethingorg-exceeds-250k-voter-registration-goal-in-2020-301166569.html) during the 2020 presidential election, 71% of whom actually voted!

Want more? Check out this video (https://youtu.be/4Pl-8ntoWOU) .

THE POSITION

DoSomething is seeking a strategic, results-oriented, and seasoned Senior UX Researcher to play a key role in galvanizing DoSomething’s millions of youth members to take action on innovative and impactful programming and campaigns and activate them for sustainable and scalable social impact.

Reporting to the Senior Product Designer, the Senior UX Researcher contributes to the mission and vision of DoSomething by shaping the UX Research culture and building member empathy throughout the entire organization. This critical role will own the UX Research roadmap and create and execute research plans, utilizing UX research methodologies best suited to explore each challenge.

WHAT YOU’LL DO

UX Research (40%). Conduct UX research across the product lifecycle using various methodologies, including generative research, usability research, surveys, and analytics analysis.

  • Initiate and conduct research across the product lifecycle to build a stronger foundational knowledge of our members.

  • Generate strategic and actionable insights based on research findings.

  • Share research findings with the entire organization, using storytelling to build empathy and understanding.

    UX Research Strategy (30%). Own the UX Research roadmap, with a youth-first approach; prioritizing inquiries from stakeholders and identifying strategic areas of focus.

  • Outline research plans by identifying the best UX research methodologies to explore a given problem.

  • Proactively partner with various teams to build in research at multiple stages of the product development process to drive new product opportunities.

    Thought Leadership and Collaboration (30%). Develop a strategy for uncovering, centralizing, and sharing insights across the org for maximum impact.

  • Shape the UX culture, processes, and documentation at DoSomething.

  • Teach and codify self-service research practices for other departments by demonstrating and explaining a range of research methods.

    QUALIFICATIONS

    WHAT YOU’LL BRING

  • You have 5+ years of user research experience outlining strategic research plans based on company priorities and vision, preferably with experience.

  • You have proven experience with a variety of methodologies based on research needs (usability, ethnographies, surveys, interviews, diary studies).

  • You are proficiency UX Research Tools such as UserTesting.

  • You have a track record of generating actionable insights based on research findings and are able to incorporate quantitative insights into a broader view of research findings.

  • Your experience includes oversight and guidance of qualitative research with cross-functional teams in a lead role or primary point of contact for a company and/or product area with many stakeholders.

  • You have the ability to lead and motivate others and in building relationships with people both inside and outside of the organization.

  • You have experience making tough prioritization decisions to manage limited resources and make space for opportunities to work smarter over time.

  • It’s a bonus if you have research experience with young people and/or UX research in a non-profit setting.

    WHO YOU ARE

  • You believe in young people and are curious about the needs and wants of young people across the spectrum of identity and difference and believe that their involvement in civic engagement, democracy, human services, etc has the power to change young people, their communities and the world!

  • You’ve made a commitment to intersectional equity and have an ability to lead across differences and model a commitment to continuous learning and exploration of race, equity, inclusion and cross-cultural competency in the workplace.

  • You are results oriented and consistently set and achieve realistic business goals and understand the importance of meeting quality standards and deadlines.

  • You have strong communication skills and the ability to distill and adapt messaging, style, and tone with concision to accommodate a diverse range of audiences both internally and externally and to persuade others to gain their support.

  • You are an analytically minded thinker ; able to synthesize complex information, connect ideas and transform data into insights that are actionable, inform strategic and tactical business decisions, and are presented in a digestible, easy to understand manner.

  • You have strong judgment & decision making ability for analyzing problems and developing effective, viable solutions that drive t he effectiveness of the team and the organization as a whole.

    Select Perks & Benefits.

  • 3 weeks vacation, paid winter holiday break (from Christmas to New Years), and ½ Day Summer Fridays (Memorial Day to Labor Day!).

  • Medical and dental premiums fully covered by us. You read that right!

  • An incredibly compelling reason to wake up and make it to work every day.

    DoSomething.org is an equal opportunity employer.

    Please, no calls.


DoSomething.org and DoSomething Strategic (“we”, “us”) are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information on candidates, and how we keep it secure.

How and why we collect data from you.

  • We collect and retain data that is included in your job application. This includes your full name, contact information, and any personal information disclosed in your resume, cover letter, and other supplemental application materials.

  • Data is collected for evaluation criteria when seeking employment at DoSomething

  • We will only use your data for what was originally intended -- for purposes of seeking and gaining employment at DoSomething. Your data will not be “recycled” for marketing emails or to sell to third parties.

    How long do we retain this data?

  • DoSomething will retain candidate profiles for 3 years.

  • Annually on August 1, candidate profiles from 3+ years prior will be entirely deleted from our system.

    Is your data secure?

  • JazzHR maintains secure job board pages. Job boards will default to HTTPS. Additionally, if we were to terminate our contract with JazzHR our candidate data is deleted from JazzHR’s systems in accordance with JazzHR’s Terms of Service.

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