Job Information
Insight Global Resident Technician- Wells Fargo Manhattan in New York, New York
Job Description
An employer is hiring a Campus Technician to service Wells Fargo in Manhattan, NY. This role will require technical support for users located on the Wells Fargo campus. You will be responsible for assisting with all types of tickets that we receive such as troubleshoot and resolve software issues, hardware issues (provide a hot swap and assist with first time login), WAVE/VDI support, Reimage desktops and laptops, assist with installs, moves, Lifecyle events and EMDL disposal. You will be reimaging users devices via COSMIC utility and transfer end user data. Also, WFDC help center utility to remotely connect to users' machines and work on them. Phone etiquette is a must, you must be able to converse with the user and explain how to do certain tasks or procedures, install software from a website, how to plug and unplug certain cables and convey what they see. Role will pay $27-28HR and require you to be onsite M-F 9-5pm.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Strong software troubleshooting skills O365 Windows 10 and preferably Windows 11
Able to troubleshoot MS office suite, outlook, VPN network connectivity issues and learn proprietary applications
Able to back up users' data and reimage device and also remote in to assist them with step by step instructions for how to do certain tasks, procedures, install software from a website, how to unplug certain cables and convey what they see.
Comfortable working with a ticketing system, ServiceNow preferred
Excellent customer service skills and attention to detail
Able to keep up with administrative responsibilities around closing tickets and updating wo's.
Comfortable working with users in person, will be assigned to "Tech Walk Up" null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.