Job Information
MTA Operations Analyst Accounts Receivable in New York, New York
Operations Analyst Accounts Receivable
Job ID: 7160
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Acct Receiv Recon and Process
Date Posted: Apr 24, 2024
Description
JOB TITLE : Operations Analyst - Accounts Receivable (Represented)
SALARY RANGE : $45,125 - $75,208
DEPT/DIV : Business Service Center/Finance
SUPERVISOR : Assistant Director - Finance / Manager - Finance
LOCATION : 333 West 34th Street
HOURS OF WORK : 8:30 am - 5:00 pm (8 hours/day)
DEADLINE : Open until filled
*This position is represented by the Transportation Communications Union (TCU ). *
SUMMARY :
The purpose of this position is to administer activities and process transactions for Accounts Receivable.
RESPONSIBILITIES :
Work order and miscellaneous invoice bill generation
Preliminary bill creation and supporting documentation identification
Invoice adjustments
Execute invoice adjustment
Gather, validate and maintain data and other transaction inputs
Gather forms and track status
Enter transactions in PeopleSoft and the service request management tool
Retrieve, index and review scanned documents and forms
Provide satisfactory customer service by receiving, analyzing, researching and seeking resolution to assigned inquiries
Integrate across BSC teams to document, research and resolve basic issues and errors as assigned.
Understand when to resolve or escalate to supervisor
Perform / support cyclical processing and period end activities
Complete assignments as delegated by supervisor
Comply with MTA and BSC policies, practices, and procedures
Develop and update operating procedures and training materials as needed
Support project activities including: requirements gathering, functional design & configuration, testing, training design, development & delivery, post production support
Understand the MTA and BSC vision including how individual responsibilities fit into the long-term strategies
Track and report status of work
Maintain appropriate level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
Support other team members as appropriate
Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
Adhere to team budget
Identify and implement continuous improvement initiatives as assigned
Participate in user groups as necessary
Identify and document input to knowledge management tool
KNOWLEDGE, SKILLS, AND ABILITIES
Required:
Possess specific work experience in Accounts Receivable
Working knowledge and use of PeopleSoft or related database software
Ability to process requests consistently with general supervision
Ability to assess problems and promptly resolve or identify appropriate team to resolve
Strong oral and written communication skills
Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
Strong time management skills and ability to manage individual assignments
Ability to work in a team environment
Strong attention to detail
Ability to handle sensitive situations and maintain a high degree of confidentiality
Preferred:
Understanding of MTA Finance policies, practices and procedures
Familiarity with performance metrics and ability to meet identified targets
Working knowledge of service request management tools
Working knowledge and use of office productivity tools (e.g., Outlook, MS Office applications) and web-based applications
EDUCATION AND EXPERIENCE :
Required;
High school diploma or GED
One (1) year work experience in Payroll, Accounting, Finance, HR, IT, Procurement or an equivalent combination of education, training, and experience in data analytics.
Preferred:
Bachelor's Degree or Associates Degree with relevant experience in Business or related field. A Master's degree may substitute for required experience, not to exceed two years.
CPA or Accounting Certification
OTHER INFORMATION:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.