Job Information

Citigroup Executive Strategy and Performance Program Manager - SVP in New York, New York

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition ( explains what we do and Citi Leadership Principles ( explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Background and Context:

Citi’s Finance Division is comprised of various global functions, including: Citi Ventures, M&A, Treasury, Controllers, Balance Sheet Substantiation, Financial Projects & Initiatives, and Financial Planning & Analysis. The Finance Division is the guardian and communicator of key financial information and controls. As a partner with Citi’s various businesses, Citi Finance drives business franchise and legal entity decisions on capital planning, liquidity, budgeting, tax, strategic direction and policy management.

Global FP&A (Financial Planning & Analysis) supports Citi CFO, CEO, Senior Management and Board of Directors by developing forward looking insight along with performance measurement and assessment which combined drives enhanced decision making to optimize performance.

The FP&A Global Process Owner (GPO) team is responsible for global process execution and transformation spanning strategic planning and performance management. This position will play a key role in defining and delivering performance measurement standards across Citi, leveraging governance through Citi Executive Scorecards as well as CEO and CFO business review processes.

In this role, the candidate will be responsible for developing, implementing and maintaining a globally robust, consistent and efficient controls framework and providing program management oversight for Citi Executive Scorecards. The candidate will be focusing on managing projects geared to remediate identified gaps in controls environment as well as leading strategic initiatives to improve, automate and standardize the production environment.

This is a highly visible role, providing an opportunity for an experienced finance professional to directly impacting how Citi is managed.

Responsibilities Include:

  • Collaborate across businesses and functions to improve identification, quantification, measurement, reporting and governance of performance measurements.

  • Partner with Finance, Business and Function stakeholders to lead the annual review of Scorecard metrics across Citi for performance management.

  • Develop coherent communication strategy and framework utilizing state of the art tools and techniques

  • Establish global standards for key performance metrics and ensure consistent usage and reporting across planning, review and performance management processes

  • Lead strategic direction with focus on driving change, immediate improvements, strategic and remediation projects in order to reduce risk, increase efficiency and enhance data performance.

  • Manage projects geared towards strengthening the effectiveness and efficiency of controls environment.

  • Identify and drive Scorecard and related performance management process improvement opportunities in partnership with the Scorecard team, technology and HR

  • Enhance the existing controls framework that strengthens the control environment through identification of controls gaps, perform root cause analysis and drive technology and process solutions to remediate

  • Lead the strategic and tactical automation projects, including scoping, design, implementation and quality assurance of implementation activities taking into account the detailed data requirements across diverse business and functions systems

  • Gain senior level buy-in to approaches and plans for implementing business process and infrastructure change

  • Accountable for the successful delivery of change in line with overall programme objectives and timescales

  • Identify, prioritise and proactively manage risks, exceptions and issues

  • Reporting of status, risks and issues to senior management Lead the development of production KPIs, used to track production operations and MCA monitoring

  • Define and ensure completeness and consistency of standard output templates for documentation.

  • Uses excellent communication skills to influence senior stakeholders and generate support in a matrix reporting environment for key initiatives

  • Directly engages on detailed issues as well as identifies and mitigates broader issues and risks

The role will involve daily interaction with other managers throughout the global organization, including but not limited to Directors and/or Managing Directors of Finance, trading desks, corporate and consumer banking, risk management, internal audit, compliance, business unit management teams.


  • Structured program management in banking environments; Project / program / process management experience, ideally in a global capacity

  • Understanding of risk management measurements

  • Demonstrate a broad understanding of financial and non-financial performance metrics and their relative value / impact

  • Ability to navigate balance sheet, capital and return metrics both from a product, geography and legal entity lens

  • Ability to understand non-financial metrics including risk/control related as well as business drivers and their impact on financial results

  • Ability to develop processes with strong discipline and governance

  • Strong interpersonal and communication skills, ability to build relationships across multiple businesses, functions and geographies at both junior and senior levels

  • Strategic thinker, ability to apply a Total Citi lens to ensure measures are structured to drive the right performance behaviors in aggregate across the firm

  • Self-starter, must be able to work under limited supervision, to effectively planning and managing multiple projects and milestones

  • Analytical mindset including the ability to synthesize quantitative and qualitative data to draw conclusions and assist on decision making

  • Must be able to understand and present complex matters in a way that is meaningful to the audience, delineating between what’s nice versus important


  • Bachelor’s degree required, Finance and /or Accounting degree preferred;

  • Advanced degree, Professional Accounting qualification and/or CFA a big plus;

  • Minimum 7 years related business experience required;

  • Must have strong knowledge in accounting fundamentals, project management and financial modeling

  • A control focused mind-set with strong process improvement capabilities. Must be able to evaluate relative control risks and develop creative solutions

  • Able to determine strategic direction and influence the control framework

  • Excellent communication and negotiation skills, both verbal and written. The successful candidate needs to be able to communicate with a variety of audiences who have varying levels of expertise, and produce executive communication materials.

  • Good understanding of regulations

  • Ability to manage a team and work effectively under pressure in a rapidly changing environment

  • An ability to influence senior stakeholders and generate support in a matrix reporting environment for key initiatives

  • Strong analytical and problem solving skills with an ability to directly engage on detailed issues but also an ability to absorb summary data to identify and mitigate broader issues and risks

  • Motivated, organized, and team oriented

Job Family Group:


Job Family:

Financial Planning & Analysis

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Salary Range:

$152,050.00 - $228,080.00

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .

View the EEO Policy Statement ( .

View the Pay Transparency Posting (

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.