Job Information
TEKsystems Call Center Representative in New York, New York
Position: Investor Relations Specialist
Location: New York, NY. Position will move to fully remote after onsite training.
Shift(s): Mon-Fri 12:00PM-8:00PM(EST) OR 2:00PM-10:00PM(EST); Occasional Saturdays a must
Responsibilities:
Outbound Calls: Responsible for making outbound calls to shareholders using a shareholder call list provided.
Customer Service: Provide customer service to registered shareholders through inbound and outbound call lists.
Shareholder Education: Educate shareholders on various corporate actions, board and shareholder proposals voting options.
Issue Tracking: Track and monitor outstanding issues and provide clients with timely updates.
Database Logging: Log information into Access Database.
Campaign Development: Assist in the development of campaign themes to ensure the proper narrative is being communicated.
Call Volume: Fast-paced call center environment where you are expected to make 20-25 calls/hr.
Qualifications:
0-1 years of customer service-related experience
0-1 years of Experience within finance, business, economics or related highly preferred
Bachelor’s Degree or Associates - Concentrations in Business, Finance, Economics, Accounting, Communications or related
Flexible work schedule - Saturday Flexibility is a must.
Must have own equipment (See below for more details)
Additional Qualifications:
Prior experience in a high call volume environment is preferred but not required
Strong communication skills and good phone presence is a must
Being able to multitask between inbound and outbound calls
Someone who doesn't need to be monitored and can be proactive during slower times
EQUIPMENT IS NOT PROVIDED - Computer Requirements (Below)
Laptop/PC - No Chromebooks, or tablets. Apple devices cannot be older than 2018
Windows 11 Pro
MacOS13 or higher
Cell Phone Requirements: (Must have smart phone for authentication and VPN access)
Android Version 11
iOS Version 16
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.