Job Information
HEI Hotels and Resorts Assistant Operations Manager in New York, New York
About Us
The Hilton Garden Inn New York/Manhattan-Chelsea is a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. An easy commute for associates convenient to Penn Station, Grand Central Station and all subway lines. Join the Hilton Garden Inn Chelsea and enjoy a great work-life balance, associate events with prizes and incentives awarded for outstanding performance and a team that celebrates the success of their achievements.Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.
Overview
To ensure all guest service standards are met in accordance with client/guest expectations and HEI Standards of Product and Service.
Salary commensurate with experience. Range for this role is 62,400-67,000.
Responsibilities
Ensure each department is working efficiently while ensuring brand standards are being met.
Oversees staff by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.
Assist department managers to interview, hire, and train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate.
Assist department managers to arrange staff work schedules and submits payroll records, correcting errors to ensure pay is on time.
Assist department managers to implement company and franchise programs.
Track guest satisfaction surveys and maximize usage of the guest response tracking system.
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Assist in recording product inventories.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications
Education and Experience
2 years of hotel supervisory experience, preferably in a comparable hotel.
Previous experience in a union environment.
Knowledge, Skills and Abilities
Proficient with PMS system and computer literacy a must.
Advanced knowledge of brand’s reward program.
Able to handle cash and credit transactions.
Maintain a professional appearance and manner at all times.
Must possess thorough knowledge of all hotel operations and individual job requirements.
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Able to manage multiple tasks at all times and have excellent organizational skills.
General knowledge of local area attractions and transportation.
Must be able to stand and walk up for 4 or more hours at a time with or without reasonable accommodation.
Able to establish and maintain effective working relationships with associates and customers.
Able to observe and detect signs of emergency situations.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job LocationsUS-NY-New York
Posted Date3 weeks ago(4/9/2024 9:16 AM)
Requisition ID2024-47351
CategoryFront Desk / Guest Services
Position TypeRegular Full-Time
FLSA StatusExempt
Location NameHilton Garden Inn Chelsea
MinUSD $62,400.00/Yr.
MaxUSD $67,000.00/Yr.