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American Express Assistant Marketing Manager (Secondment/Contract until Feb 2023) in New South Wales, Australia

Description

An exciting opportunity exists for an Assistant Marketing Manager to join the Consumer Cards Customer Lifecycle Marketing team, focusing on Internal Customer Acquisition and growing card volume and billed business across the entire Proprietary Card Services portfolio.

This critical contract opportunity will play a key role in the strategic development and customer engagement across our Premiumisation, Companion and Additional Card offerings.

Reporting to the Manager, Customer Growth Marketing, this role will suit someone who enjoys a diverse, fast-paced, and results-driven environment. Offering a high level of exposure across the business and management of multiple marketing channels, this role requires effective communication and collaboration across multiple local and international teams and stakeholders.

Key accountabilities of the role include:

  • Manage existing Customer Acquisition treatments (e.g., Premiumisation, Additional Card and Companion Cards), driving product engagement and acquisition through data driven, customer focused, actionable marketing strategies.

  • Create, manage, and experiment with customer acquisition campaigns and customer product usage initiatives, including segmentation, new offer development and test and learning.

  • Lead and own end-to-end marketing campaigns across multiple channels including Email, Direct Mails, owned and paid media.

  • Partner closely with and influence key functional and execution teams, including Product Management, Marketing, Risk, Finance, Technologies, GCO, Compliance, Enterprise Digital and Operations.

  • Understand and provide insights regarding treatment effectiveness and overall profitability of new and existing strategies to support business growth.

  • User experience testing and customer journey optimisation

  • Reporting, campaign analytics, insights and testing (offer and segmentation) across channels

  • Manage key agencies from initial briefing, creative concepting to execution. Oversee the creation of Marketing Assets and collaterals (Digital, Videos and Landing pages)

  • Manage and develop direct report empowering their success and influencing their work to drive performance across all aspects of the channel.

Qualifications

  • Marketing / business tertiary qualifications with experience in marketing

  • Digital and direct marketing and campaign management skillset

  • Solution-oriented individual with ability to develop solutions to complex issues

  • Strong communicator with experience managing multiple stakeholder relationships

  • Budget management experience

  • Positive and energetic attitude

  • Must be a team player and customer advocate

  • Knowledge of American Express Cards, services and benefits, and/or understanding of the Financial Services Industry viewed favourably

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

Job: Marketing

Primary Location: Australia-New South Wales-Sydney

Schedule Full-time

Req ID: 21017286

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