Job Information
Encore Event Technical Supervisor Audio Visual - Four Seasons Hotel New Orleans in New Orleans, Louisiana
Position Overview- Must have technical audio, video, or lighting experience
The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities
Equipment Operation
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.
Training/Staff Development
Assists in training technicians on all floor activities and on hotel and Encore service expectations.
Serves as a mentor for new hires.
Models and reinforces a positive working environment centered around company values.
Operations Management
Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Ensures the equipment sheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (example = banquet event orders or pre-event conferences)
Equipment Maintenance
Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.
Job Qualifications
Bachelor’s degree is preferred.
3-5 years of customer service or hospitality experience is preferred.
3-5 year of audio visual experience is required.
Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
Knowledge of technical theory.
Advanced problem solving skills.
Lifting 50 Lbs.
Experience leading workflow and team members.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Competencies
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
- Manages Ambiguity
Drive Results
Directs Work
Achieves Goals
See The Big Picture
- Financial Acumen
Value People
- Builds Effective Teams
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx ).
Physical Requirements
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.
Physical Requirements
Hours Per Day
Lifting Requirements
Frequency
Sitting
2-3 Hours
Lifting 0 - 15 lbs*
Continuously
Standing
4-5 Hours
Lifting 16 – 50 lbs*
Frequently
Walking
4-5 Hours
Lifting 51 - 100 lbs
Occasionally
Stooping
2-3 Hours
Lifting Over 100 lbs
Occasionally
Crawling
2-3 Hours
Kneeling
2-3 Hours
Carrying Requirements
Frequency
Bending
2-3 Hours
Carrying 0 - 15 lbs*
Continuously
Reaching (above your head)
2-3 Hours
Carrying 16 – 50 lbs*
Frequently
Climbing
0-1 Hours
Carrying 51 - 100 lbs
Occasionally
Grasping
4-5 Hours
Carrying Over 100 lbs
Never
Auditory/Visual Requirements
Frequency
Pushing/Pulling Requirements
Frequency
Close Vision
Continuously
Pushing/Pulling 0 - 15 lbs*
Continuously
Distance Vision
Continuously
Pushing/Pulling 16 – 50 lbs*
Frequently
Color Vision
Frequently
Pushing/Pulling 51 - 100 lbs*
Frequently
Peripheral Vision
Occasionally
Pushing/Pulling Over 100 lbs
Occasionally
Depth Perception
Frequently
*Identifies the physical requirements that team members perform without assistance.
Hearing
Continuously
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.