Job Information
T. Parker Host Boarding Agent, Maritime Ship Agent in New Orleans, Louisiana
Dating back to a century ago in 1923, T. Parker Host quickly developed a strong reputation for offering exceptional service and solutions as a ship agency. HOST is the largest dry bulk agent in the United States and handles nearly 4,000 vessels annually, including dry bulk, breakbulk, tankers and cruise ships. As agents, we represent principals from around the world and coordinate directly with both local and international parties for every ship we’re appointed – improving efficiency for our customers. Host Agency continues to develop a strong worldwide network of relationships throughout the maritime community.
In addition to immediately serving our customers’ vessels, we offer a range of services to add value and support throughout the supply chain – from forwarding and documentation, to commodity reporting, to cargo monitoring.
Position Summary:
Entry-level position and springboard to embark on a career in the maritime field. Liaise with pilots, tug boats, linemen, US Customs and Border Protection, US Coast Guard, cargo interests and vessel owners to ensure safe and efficient vessel operations while in port. Excellent opportunity for those looking to spend time in the field, as well as time in the office, handling communications and port expenses. Must be comfortable with a flexible schedule, working nights and weekends as needed based on vessels' schedules.
Essential Responsibilities and Duties:
Operations Management
Boarding of vessels at marine facilities and mid-stream locations
Coordinate berthing assignments and order pilots, tugs, and linesmen for vessels
Coordinate and order vessel husbandry services within authorized funding limits
Provide timely and accurate responses to incoming email requests for assigned ships and general office traffic when required
Draft, execute, and dispatch commercial documentation with timeliness and accuracy
Be contactable at all times while on call and maintain readiness to respond to vessel requirements and changes of boarding schedules after office hours
Follow Company Standard Operating Procedures and seek guidance when modifications for specific calls or other questions arise
Travel to and provide operations support to other ports when required by the Host management team
Assist in the training and onboarding of new team members as required
Regulatory
Coordinate with U.S. Government Agencies to prepare and submit required documents, verify successful filings of reporting notices, and schedule necessary vessel attendances within required time frames
Verify successful filing of cargo import, entry, and export manifests within required time frames
Service
- Maintain professional acumen and a customer service mindset when dealing with Host customer, stakeholder and industry relationships
Education, Knowledge, Experience, Skills and Abilities Required:
Prior customer service experience, required. Prior agency experience, a plus.
Transitioning military personnel and veterans encouraged to apply.
Must have valid driver's license with clean driving record.
Strong interpersonal skills including excellent verbal and written communication skills
Self-motivated and able to multi-task in a constantly changing work environment
Analytical and problem-solving skills
Ability to manage high volumes of electronic communication, both in office and while mobile in the field
Ability to work evenings, weekends, holidays and adapt to fluid ship port schedules in 24/7/365 port operations
ASBA agency certified or willing to become within first three months of employment
Physical Requirements:
Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water
Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms
Must be able to lift and carry 50 lbs
Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow)
HOST, and its affiliated companies, is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.