AMVETS Jobs

JOB REQUIREMENTS: Consumer Resolution Specialist Location: New Berlin, US Job Family: Quality Assurance Country/Region: United States Consumer Resolution Specialist \|Atos Medical \| New Berlin, WI \| Hybrid schedule Join usand give people a voice! About Atos Medical Atos Medical is a specialized medical device company and the clear market and technology leader for voice and pulmonary rehabilitation for cancer patients who have lost their voice box. We design, manufacture, and sell our entire core portfolio directly to leading institutions, health care professionals and patients. We believe everyone should have the right to speak, also after their cancer. That\'s why we are committed to giving a voice to people who breathe through a stoma, with design solutions and technologies built on decades of experience and a deep understanding of our users. The Consumer Resolution Specialist is responsible for performing tasks intended to provide relief or resolution to customers who need assistance or have a negative experience. Includes researching and resolving all compliants relating to product, service or medical insurance received by phone, mail, email, fax, and social media. Main job responsibilities: Document, investigate, and resolve consumer grievances regarding product or service issues. Support global partners in the local collection, investigation, and response of all product related complaints. Communicate with customers directly to troubleshoot and resolve issues with follow up when necessary. Assess to determine the correct course of action for assigned cases following company and regulatory guidance. Liaise with internal departments to help with resolutions and ensure the staff is handling them in a timely manner. Work to expedite processes that have encountered delays. Conduct investigations or perform research to discover the cause of a problem or identify the responsible parties or processes that should be held accountable. Gather data, analyze it, and evaluate other information alongside it, to identify possible problem areas. Apply numerous systems and databases, as well as investigatory and research techniques, to your analysis. Write up reports with your recommendations, including preventive or corrective actions, for management. Identify, design, develop, and maintain solutions to improve processes. Learn and maintain knowledge of all products, operations, and compliance rules and laws. Build robust relationships with consumers but also with other quality-related departments. Coordinate the design, collection and monitoring of key quality performance metrics including tracking/trending of non-conformances, compliance violations, product complaints, audit responses, and internal investigations. Aid in the internal audits program including creating audit schedules, conducting internal audits, generation and review of... For full info follow application link. EOE M/W/Vets/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2A4E3EBC6EE34057