Job Information
TEKsystems Sr. Service Desk Technical Analyst in Neenah, Wisconsin
Description: Are you passionate about end-user technology and customer service? Do you thrive in a fast-paced IT environment? We are seeking a highly motivated, innovative Service Desk Technical Analyst to provide phone, email, and onsite technical support, and assist with corporate infrastructure projects. Under the general direction of the Service Desk, this position will provide technical support for user assistance in all assigned software applications, support processes, maintenance of desktops/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room, and desktop video conferencing, and assist the operational teams as necessary. This position will also support Corporate IT infrastructure projects including global PC/Server patching, PC imaging process, and Anti-Virus and device management deployment.
Major Responsibilities:
Provides IT support for all locations (hardware, systems, teleconferencing, etc.).
Collaboration Support – Educate and advocate the use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers including support of all meeting room technology.
Acts as a mentor to peers through the sharing of technical IT knowledge and guidance.
Security – Understand and assist with the tools and processes required to identify, test, deploy, and support security patches and antivirus definition files to all PCs and servers.
Issue Resolution: Troubleshoots, diagnoses, and resolves end-user and network issues. Researches, analyzes, and recommends the implementation of software or hardware changes to rectify any deficiencies or enhance network performance.
Network Connectivity: Provides support for network connectivity or related network issues for the user community.
Performs related duties and fulfills responsibilities as required.
Hybrid position requiring in-office support in Neenah, WI three days a week.
Pay and Benefits
The pay range for this position is $36.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Neenah,WI.
Application Deadline
This position is anticipated to close on Apr 25, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.