Job Information
HCA Healthcare Systems Engineer II in Nashville, Tennessee
Description
Introduction
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Systems Engineer IIHCA Healthcare
Benefits
HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
We are seeking a Systems Engineer II for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
Job Summary and Qualifications
We are seeking an engineer with advanced expertise in SCCM and mid-level proficiency in Intune, as well as Citrix and IGEL. The engineer will play a key role in designing SCCM, Citrix and IGEL within an IRE (Isolated Recovery Environment), documenting implementations and modifications, and overseeing the planning, building, testing, and operational maintenance of these solutions. This includes conducting functional testing, recovery, and repeated rebuilds of the SCCM, Citrix and IGEL systems in the IRE.
Responsibilities also encompass the comprehensive management, configuration, and troubleshooting of all devices managed by SCCM and Intune – as well as duties involving Citrix and IGEL management platforms. This includes the application and operating system lifecycle, application packaging and delivery, automated endpoint deployment support, developing best practice endpoint configurations, hardware certification, and ensuring operating system compliance. The primary operating system managed by SCCM is Windows OS, with iGEL OS as a secondary focus. A mid-level understanding of Windows Defender and security compliance is preferred.
The candidate must be a proactive, positive, initiative-taking individual with strong communication skills aimed at enhancing customer experience. They should excel in troubleshooting and resolving complex issues, effectively communicating with customers at all levels, and collaborating with other ITG communities across the HCA Enterprise. The engineer will also lead projects and operational initiatives within the department. The candidate will need to be well-organized and possess a mind for process development and continuous improvement. They will need to assist in developing the logistics on how to get back to production from the IRE.
Responsibilities:
% of Time Description of Responsibility
50% - Collaborate with architects, engineers, and key stakeholders (Business and IT&G Leaders, vendors, and other product owners) to develop, implement and administer SCCM and supplemental Cyber recovery solutions in an IRE (Isolated Recovery Environment.
Conduct functional testing of the SCCM system in the IRE during Cyber recovery tests.
Utilize custom test environments to perform proof of concept implementations before deploying into production.
Rebuild and prepare the SCCM system for operational readiness in the IRE.
Create and maintain technical documentation that supports Endpoint OS Lifecycle, deployment, and management capabilities
Develop and review FAQ/KB articles to provide comprehensive content covering Endpoint OS management and problem resolution for required support tiers.
Ensure core OS components: Drivers, BIOS, patches, and core applications are updated to maintain hardware stability, functionality, and performance.
Maintain current OSD images and create new OSD Task Sequences utilizing Microsoft scripting technologies such as PowerShell, WMI, and XML for captured images.
Document enterprise configuration management for endpoints and preventative maintenance as required.
25% - Utilize SCCM dynamic collections, advertisements, queries, and reports to gather necessary endpoint reporting data
Generate query-based collections and SCCM reports using SQL and WQL.
Contribute to Endpoint Services Dashboard content via Splunk or other data analytics engine to provide business intelligence on the endpoint environment
10% Coordinate the sharing of best practices and policies and procedures
- Participates in activities which improve departmental and organizational performance
5% Adheres to and supports HCA ITG standards, policies, and procedures
Maintains and protects confidentiality with regard to all aspects of patient care
Adheres to Code of Conduct and Mission and Value Statement.
10% Other duties as assigned
Education:
Check all that apply Degree Subject Required or Preferred Experience Substitute?
Technical Training Required
Associate Degree Preferred
Bachelor’s Degree Preferred
Experience:
3 or more years required, or equivalent education and experience
7 or more years preferred, or equivalent education and experience prefer
Other Qualifications:
7+ years’ experience supporting Windows Endpoint Operating Systems and hardware preferred
7+ years’ utilizing centralized systems management system to administer endpoints in an enterprise sized environment containing 125,000 or more devices preferred
Advanced working knowledge of Windows 10 and Windows 11
Advanced, current knowledge of workstation, laptop, and tablet hardware
Advanced knowledge of Systems Center Configuration Manager or comparable systems management system
Microsoft Defender, SCCM Intune Certification and/or Knowledge Level preferred.
Proficient scripting language (PowerShell preferred) and experience automating endpoint tasks
Physical Demands / Working Conditions:
- Prolonged sitting. Local travel in the Metro Nashville area; very limited overnight
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you find this opportunity compelling, we encourage you to apply for our Systems Engineer II opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.