Job Information
Merck Regional Community Ecosystem Engagement Leader - West in Nashville, Tennessee
Job Description
The Regional Community Ecosystem Engagement Leader will spearhead a dynamic team focused on customer and key stakeholder engagement across the HIV ecosystem. This role covers organizations in the HIV ecosystem such as Ryan White HIV/AIDS Program Clinics, Community Health Centers, Health Departments, and Community-Based Organizations. The leader will be responsible for driving appropriate utilization of the company’s HIV portfolio. The Regional Community & Ecosystem Engagement Leader will be pivotal in advancing the company’s purpose and ambition within HIV while supporting the professional development of their team members.
This is a field-based position that is responsible for covering the West Region of the United States.
Key Responsibilities:
Leadership & Management
Recruits and hires talent to build a high-performing and customer-centric Community & Ecosystem Engagement team.
Ensure team is allocating and using resources appropriately to engage with Allied Health Professionals (AHPs) and for AHPs to use with their clients.
Maintains accountability and adheres to our Company’s business practices, regulatory policies, legal requirements, and compliance guidelines.
Sets clear expectations for individual and team performance, routinely evaluating impact and offering clear guidance to maximize performance.
Observe team and customer interactions providing feedback and coaching to enhance performance.
Foster a positive team culture that encourages innovation, collaboration, and professional development.
Promotes inclusivity and fosters a culture of psychological safety and belonging.
Foster an environment that supports growth and development while recognizing and celebrating individual and team achievements.
Account Management & Strategic Planning
Lead the development and implementation of regional business plans to drive product adoption.
Partner with team to develop account-level plans to improve engagement and increase product adoption.
Collaborate with Sales Director of Commercial Operations and Customer Team Leads to drive customer-centric engagement that can augment sales through greater customer and ecosystem understanding, and integrated planning and execution.
Ecosystem Understanding & Engagement
Builds and maintains strong network of stakeholders in the HIV ecosystem.
Gather insights from customers and key stakeholders to identify high-impact engagement opportunities.
Participate in community educator identification to ensure alignment with corporate objectives.
Develop deep understanding of customer’s evolving HIV priorities and support with relevant resources to address care treatment related gaps and barriers.
Reporting & Evaluation
Utilize data analytics and business intelligence tools to track team performance.
Leverage insights to refine strategic account planning and enhance execution effectiveness.
Qualifications & Requirements:
Education & Experience:
Bachelor’s degree in public health, Healthcare Administration, Social Work, Nursing, Business, or a related field (Master’s preferred).
6+ years of experience in HIV community engagement, pharmaceutical sales, healthcare account management, or public health.
First-line leadership experience is a plus.
Experience working with Ryan White-funded programs, Community Health Centers, Health Departments, and HIV Service Organizations is a plus.
Knowledge & Skills:
Strong account management and customer relationship skills.
Understanding of HIV treatment and prevention strategies, health equity, and social determinants of health.
Proficiency in data analytics and business performance tracking to monitor account success and treatment trends.
Ability to develop and execute strategic engagement plans aligned with business goals.
Excellent presentation and communication skills for training and stakeholder collaboration.
Strong project management and cross-functional collaboration abilities.
Travel:
- Up to 50% travel required for customer engagement, conferences, and regional meetings.
Why Join Us?
This is an opportunity to drive impact in HIV care, manage strategic accounts, and contribute to business performance while supporting public health initiatives. If you’re passionate about community engagement, healthcare innovation, and market growth, we encourage you to apply!
#USPharma
#CEELS
Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
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US and Puerto Rico Residents Only:
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EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
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U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.
Expected US salary range:
$169,700.00 - $267,200.00
Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) .
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Remote
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
05/9/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID: R348124