Job Information
UMB Bank Operations Associate Sr. in Nashville, Tennessee
, a division of UMB Bank n.a.
Duties & Responsibilities
For the assigned business unit,
Process daily work associated with your department including account or file reconciling, prep work for processing, posting adjustment entries, research and resolve or escalate operational or transactional issues, etc.
Communicate timely and effectively with all clients (including high profile clients) and/or business partners, internal and external
Maintain knowledge, understanding, and follow all bank policies and procedures
Account or file reconciliation
Investigate exceptions and/or errors to identify cause and corrective action
Assist with associate training as needed
Participate in quality assurance testing, disaster recovery testing, or other projects as assigned by manager
Understand and remain current on related industry activity, changes, regulations, etc.
Other duties as assigned
Knowledge & Skills
MINIMUM:
Demonstrates attention to detail, organization, and time management skills
Ability to communicate clearly with coworkers, managers, business partners, and clients
Strong verbal and written skills
Demonstrates ability to work effectively in a team environment
Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products
Possesses strong customer services skills
Ability to work autonomously, escalating issues, problems etc. as appropriate
Ability to recognize errors, issues, special requests, or inconsistencies in daily operations to solve or escalate to appropriate associate or manager
PREFERRED:
Demonstrates ability to perform job functions with numerous interruptions
Demonstrates strong problem-solving skills
Familiarity with one or more specific bank operations functions, i.e., ACH, Wires, Deposit Operations, Cash, and Image Processing etc.
Strong analytical skills
Requirements
MINIMUM :
High School education or equivalent
Four (4) years’ experience with banking or financial processing or Four (4) administrative experience
PREFERRED :
Associate’s or bachelor’s degree or accounting coursework
Five (5) years specific bank operations experience
Work Environment:
Normal office environment
Compensation Range:
$33,920.00 - $65,380.00
The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
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