AMVETS Jobs

Description

Are you interested in creating the future of e-commerce shipping? Our team is changing the way we interact with customers around the globe and building a new, emerging shipping business to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.

Amazon Shipping is looking to hire a highly organized, customer-obsessed and data-driven Senior Program Manager to join the Shipper Delivery Quality management. Leading this team, you will develop policies, products and processes that focus on improving customer experience by improving the quality of our delivery services. As a Senior Program Manager, you will own and lead a dynamic, versatile and complex space that links our customers, our business and our support partner teams together, holding a high bar with regard to customer obsession and operational performance.

As a Senior Manager in Programme Management, you will play an instrumental role in guiding managers across a range of central functions, from logistics to customer service and beyond, and addressing challenges with high potential for innovation across the business. Your work will make a difference to your organisation as you create solutions to often complex or ambiguous global challenges. From leading a team to implementing long-term plans, you will be an integral part of our future innovation, helping us continually redefine and offer the best customer experience.

Key job responsibilities

• Engage senior stakeholders and managers and regularly update them on the progress of key programmes

• Hire, develop, and lead a team of programme managers, offering mentorship and support to your team

• Carry out team and organisational reviews and assess key performance metrics

• Define data-led approaches to products and ways of working

• Resolve business-critical and persistent problems

• Define departmental strategies and structures

A day in the life

As we move forward with our plans, Senior Managers help organise and direct our efforts so that programme milestones and key deliverables are met. You’ll also play an active role in defining scope for complex programmes and initiatives, and you’ll present your analysis and recommendations to Directors and Vice Presidents to inform change at the most senior level.

You’ll manage a team of Programme and Project Managers who will work alongside a variety of tech, operations, and business stakeholders to drive business-critical programmes. You’ll challenge and guide the team to ensure the timely progress and completion of their deliverables, coordinate their efforts, and address a lack of traction or adoption where necessary. You will always be looking to the future and exploring how to create the most value for the business and the customer.

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA | Seattle, WA, USA

Basic Qualifications

• Bachelor's degree

• Experience managing, analyzing and communicating results to senior leadership

• Relevant experience in creating or leading teams

Preferred Qualifications

• Experience owning program strategy and end to end delivery

• MBA

• Relevant experience in outlining programme roadmaps, including anticipating bottlenecks and balancing business needs against technical and operational constraints

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,100/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.