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The Director of Innovation & Chief of Staff to the SVP, MSO & Medical Business Leader provides data-based strategic direction to identify and address business issues and opportunities and provides business intelligence and strategic planning support for business segments or the company at large.

Our Company

The Primary Care Organization (PCO), is looking for high potential candidates who are looking to accelerate their career development and contribute to driving disruption in the health care industry. The PCO provides primary care medical group practice with centers in Florida, Arizona, Georgia, Kansas, Louisiana, Missouri, Nevada, Missouri, North Carolina, South Carolina, Texas, Mississippi, Indiana, Kentucky, Tennessee, Louisiana, and more. The PCO has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience.

At PCO we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

We have over 350 clinics and 182 IPA affiliates nationwide and counting. We are also creating new capabilities to expand beyond primary care, which this role will be at the center of. Come join us!

The Role

The Director of Innovation & Chief of Staff will work hand-in-hand with the Leader of the MSO and New Businesses, as a direct report and key deputy, to orchestrate and execute the national MSO and new business strategy of the Primary Care Organization and the leadership team, including individual ownership of several major initiatives.

This role is a strategic ownership and execution management position focused on ensuring that organization is driving effectively towards its most important goals and that planning and execution are driven in a coordinated, high-impact fashion across national clinical leadership and key operational and shared service partners. This role includes building out and running strategic planning for the MSO and Medical Business organization, partnering with the business leader to address major issues that arise in a high-growth environment to full resolution, as well as the opportunity to lead one or more crucial strategic initiatives that substantially impact strategic goals, patient care & outcomes, clinician engagement & development, and leadership effectiveness. This role serves on the national leadership team for the MSO and Medical Business organization and acts as a liaison across functional areas within the Primary Care Organization and with external partners.

This role will provide the exposure & experience necessary to create a path towards clinical, operational, or other leadership roles within the Primary Care Organization and CenterWell enterprise.

Key Responsibilities

• Collaborate with the MSO and Medical Business Leader and national MSOs and Medical leadership team to ensure that goals and objective are being achieved and that priorities are being communicated effectively.

• Drive alignment around setting strategic initiatives, executing, and monitoring progress, and preparing strategy updates to relevant boards and stakeholders.

• Lead, manage and coordinate the execution of major strategic initiatives - these initiatives are strategic in nature, highly complex, and involve creation and oversight of multifaceted teams.

• Build out and evolve a strategic planning framework and process that keeps us aligned, prioritized and working efficiently toward advancing the organization, both short-term and long-term, as well as across national, regional, and functional needs.

• Thought partner to MSO and Medical Business Leader and clinical leadership to provoke our strategic thinking, sharpen our agenda and prioritization, enhance our execution, and help monitor progress.

• Connect regularly with the MSO and Medical Business Leader and leadership team to identify problems or barriers requiring action and convenes resources for resolution. Serve as a first alert system keeping the MSO and Medical Business Leader aware of unanticipated problems or opportunities.

• Facilitate MSO and Medical Business Leader team leadership team meetings and reviews to ensure effective utilization of time, quality decision-making and focus on the most important topics. Partner to ensure follow-up actions are documented and people are held accountable for those action items.

• Identify and take on ad-hoc strategic projects - everything from defining new opportunities to executing key initiatives and closing gaps in clinical performance and operations.

• Partner with communications and national MSO and Medical Businesses leadership for internal and external communications to clinical team members.

• Serves as a delegate for the MSO and Medical Business Leader in key meetings and initiatives as well as a cross-functional liaison with the Segment President’s Chief of Staff and counterparts in the other areas of CenterWell & Humana to ensure synergy, alignment, and best practice sharing.

• Facilitate leadership team meetings and business reviews to ensure effective utilization of time, quality decision making and focus on the most important topics. In addition to ensuring follow-up actions are documented and people are held accountable for those action items.

Use your skills to make an impact

Key Qualifications

The ideal candidate anticipates needs and provides logical, innovative, and creative solutions without explicit instruction. They will be expected to communicate changes in prioritization and decision-making efficiently and be capable of carrying out multiple projects while effectively prioritizing tasks according to the needs of the MSO and Medical Business Leader and the national organization. Being effective in this role requires a natural aptitude for building strong, trusting partnerships across the organization. This position requires a hands-on, self-motivated, smart, and emotionally intelligent individual who thrives in a fast-moving, dynamic environment within a complex and fast-changing industry. In addition, candidates must have demonstrated ability to lead in complex, high-growth environments and will benefit from intimate knowledge of patient care, population health, and clinical operations.

In addition to the above, the following technical qualifications and personal attributes are also sought:

Required Qualifications

• Bachelor’s degree

• A minimum of five years of experience in strategy & operations

• Experience in the healthcare industry

• Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with executive leadership and multiple types of audiences

• Ability to create and deliver high-impact presentations, using visuals, data and storytelling; Ability to summarize key messages for executive audiences in a concise and compelling way

• Experience in a large, highly matrixed company, with proven ability to influence leaders and key stakeholders in such an environment

• Excellent qualitative and quantitative analytic skills, with the ability to ask the right question to attack the root causes of problems to be addressed

• Excellent collaboration capabilities and high EQ; integrator, can connect the dots and understand how to optimize system-level processes

• Curious, quick learner, innovator but data- and evidence-driven

• Experience in managing change by leading and energizing others, modeling adaptability, and inspiring strong organizational performance through periods of transformation, ambiguity, and complexity

• Excellent relationship-building skills and proven ability to work collaboratively through various departments and functional areas, promoting a culture of proactive teamwork

• The ability to clearly explain complex ideas and technologies to non-technical audiences

Preferred Qualifications

• Master of Business Administration and a minimum of three year’s experience post Master’s level training

• Experience in a top-tier consulting firm

• Experience working in or with product organization to translate business capabilities into product and technology requirements a plus

Additional Information

• Must be willing to work CST or EST hours

• Occasional travel up to 20%

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$168,000 - $231,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 04-29-2025

About us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources