Job Information

Upperline Health Customer Service Pharmacy Technician in Nashville, Tennessee


About Us

Upperline Health launched in 2017 and is the nation’s leading comprehensive and coordinated lower extremity healthcare organization. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing complications and intervening earlier with an innovative care management approach to prevent more serious consequences. Upperline Health is based out of Nashville, TN and currently has practices in Alabama, California, Florida, Georgia, Indiana, Kentucky, and Tennessee.


Comprehensive benefit options include medical, dental and vision, 401K and PTO.

About the Customer Service Pharmacy Tech

Upperline Health is currently seeking a full-time Customer Service Pharmacy Tech who is excited to provide exceptional customer service to our patients and execute on day-to-day pharmacy operations.  A starting technician will be expected to answer phones, follow up with patients, process credit card payments and ship medications in a timely manner. This is an exciting opportunity to expand your customer service skill set and gain a lot of hands-on pharmacy logistics experience. 

What You’ll Do

  • Perform customer service duties within the pharmacy including answering the phone, contacting patients, following up on orders, processing payments and shipping medications

  • Develop relationships with our patient population and ensure all their needs are met

  • Consistently provide exceptional customer service with all patients featuring an empathetic, compassionate, and professional demeanor with each interaction

  • Value serving as a dedicated, reliable, punctual, and hard-working team player 

  • Exhibit self-motivation and a high degree of organizational skills to ensure pharmacy operations run smoothly

  • Ability to become quickly proficient with the software systems used in our pharmacy

Qualifications of the Customer Service Pharmacy Tech

  • One year of customer service or pharmacy technician experience is preferred

  • Proficient with Information Technology, especially basic proficiency in Microsoft Office (Word, Excel, etc.)

  • Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner

  • Enjoys working in a team-based environment with active collaboration

  • Must be able to stand for long periods of time, kneel, crouch and carry up to 40 pounds over short distances

  • Bilingual English - Spanish is preferred


Compensation is commensurate to compensation for the similar positions in the region and based on 

prior training and experience

COVID-19 considerations: We are a closed-door pharmacy. Our staff does not have increased exposure.

Job Type: Full-time


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