Job Information
ManpowerGroup Analyst, Workstation Support in Nashville, Tennessee
Title: IT Desktop Support Technician
Location: 26 Century Boulevard Nashville TN 37214
Duration: 12+ Months
Job Summary:
- We are seeking a skilled Desktop Support Technician to configure, install, and maintain desktop software and hardware while providing technical support to end users. The ideal candidate will have a strong troubleshooting mindset and the ability to resolve software and hardware issues efficiently.
Key Responsibilities:
Monitor and update the dispatch/ticketing system, resolving assigned tickets in a timely manner.
Configure, install, monitor, and maintain workstation software and hardware.
Provide technical support and guidance to end users, ensuring minimal downtime.
Ensure proper backup of user data and compliance with security and licensing requirements.
Test, troubleshoot, maintain, and document application packages.
Maintain detailed documentation of configurations and issue resolutions.
Assist other departments with IT-related issues as needed.
Perform administrative tasks such as reporting, ordering replacement parts, and tracking inventory.
Stay updated on emerging workstation support technologies and best practices.
Requirements:
Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
Experience: 1-3 years of experience in IT support, desktop support, or a similar role.
Technical Skills:
Proficiency with Windows/macOS operating systems.
Experience with Active Directory, Office 365, and remote troubleshooting tools.
Familiarity with IT security best practices and endpoint management.
Preferred Qualifications:
CompTIA A+, ITIL, or other relevant certifications.
Experience with asset management and ticketing systems like ServiceNow or Jira
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.