Job Information
Stanley Black and Decker customer service specialist in Nantong, China
Order and system management
Collect customer order and negotiate delivery time based on customer requirement and inventory fulfillment
System operation/data maintenance in SBD & customers' systems, such as price maintenance and update, order confirmation
Work with various departments to ensure that customer orders are delivered on time
Status tracking and feedback
Scope incl. FC to order, order to delivery, delivery to shipment, consignment inventory
Timely feedback and support of various orders problems
Bill to cash mgmt.
- Reconciling with customers, billing, and cooperating with related departments to improve DSO
Sales support:
- act as an interface (one window but not only window)of customer requirements and complains to provide feedback and solution
Sales forecast driving
Closely cooperate with customers and sales team to collect sales forecast and market info.
Monitoring and analyzing customer demand forecasts and order changes, and raise hand to warn of abnormal demand fluctuations
Integrate FC into template to deliver to DP
Others
- Visit customer premises when required
We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
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