Job Information
Stephen F. Austin State University Student Technician ITS Help Desk in Nacogdoches, Texas
Student Technician ITS Help Desk Bookmark this Posting | Print Preview | Apply for this Job
Please see Special Instructions for more details.
A cover letter, resume, and references are required to be attached. A letter of recommendation is optional.
Posting Details
Position Information
Job Title Student Technician ITS Help Desk
General Description
This is a student position responsible for assisting in providing technical support to university students, faculty, and/or staff. Position may be responsible for assisting in a variety of department functions including, but not limited to: maintaining printing supplies in student printing across campus, working with 3D printing services, assistance in computer labs, answering and resolving telephone help desk calls, receiving and releasing computers for service, and resolving computer hardware/software issues. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.
Job Duties
Assists with patron phone calls, answers and resolves helpdesk telephone calls, and directs other calls appropriately.
Performs hardware/software maintenance on computers checked in by students.
Assists general patrons with technical needs.
Works with other technical departments in troubleshooting activities.
Assists with special projects, as assigned.
Required Knowledge, Skills, and Abilities
The minimum education required for admittance as a student at Stephen F. Austin State University.
No direct experience is required. Training and instruction will be provided.
Required Qualifications
The minimum education required for admittance as a student at Stephen F. Austin State University.
Ability to work maximum number of weekly work hours.
No direct experience is required but preferred. Training and instruction will be provided.
This position is subject to background check due to security sensitive information.
Preferred Qualifications
Technical experience is not required but preferred.
Customer service oriented skills preferred.
Physical Demands
Special Conditions for Eligibility
A student must be enrolled in six or more semester hours to be eligible for student employment during the fall or spring semesters.
To be eligible for student employment during the summer, a student must be enrolled in three or more semester hours or be registered for courses in the upcoming fall semester.
Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant.
Position End Date (if temporary)
Posting Detail Information
Posting Number SA2024-059
Number of Vacancies 6
Posting Open Date 03/05/2024
Review Start Date 03/11/2024
Posting Close Date
Work Schedule Monday through Friday
Min Pay Rate $8.50/hr
Open Until Filled Yes
Special Instructions to Applicants
A cover letter, resume, and references are required to be attached. A letter of recommendation is optional.
EEO Statement
Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence through diversity. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.
Posting Quick Link https://careers.sfasu.edu/postings/11301
Department Information
Department Telecommunications & Networking
Contact Name Ashley Johnson
Contact Phone 936-468-4142
Contact Email ashley.johnson@sfasu.edu
Contact Information Applicants will be contacted by the hiring department if selected for an interview. If you have technical questions about this job posting, please contact HR at (936) 468-2304.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed To Apply
Required Documents
Resume
Cover Letter
List of References
Optional Documents
Letter of Recommendation