Job Information

Robert Half Help Desk Analyst I / Desktop Support in Murfreesboro, Tennessee

Description If you're looking for your next employment opportunity, contact Robert Half to find out more about becoming a Help Desk Analyst in an innovative and fast-paced work environment at a company in the Transport industry. This is a great job for a creative with a talent for solving both routine and unique problems. This is a position that will support local and field users as a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Murfreesboro, Tennessee area and is a full-time opportunity.


  • Manage correspondences on technical help tickets submitted via phone, email, and walk-ups

  • Spot recurring technical issues and deploy solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues

  • Deliver IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

  • IT support ticketing system experience highly valued

  • Command of ServiceNow Platform

  • Practical knowledge of Troubleshoot

  • Strong familiarity with Service Desk Tickets

  • Well-founded grasp of Ticketing System

  • Servicenow Application experience desired

  • Quality experience with Troubleshoot Hardware

  • General familiarity with Basic Troubleshooting

  • Wide ranging experience with MDM Technologies

  • Service Desk Tickets experience highly desired

  • Foundational knowledge in Support Tickets

  • Proven knowledge of Support Tickets

  • Basic networking concepts

  • Strong problem solving and analytical skills

  • Background in user administration and bug fixing in a client server environment

  • 1+ years of prior experience

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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