Abbott Technical Service Specialist in Mumbai, India
Provide superior customer service, through applying effective communication skills in order to build credibility while handling and resolving high-stress situations
Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system.
Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
Champion utilization of remote support tools to improve instrument up time
Improve expertise through continuous learning and certifications.
Collaborates with co-workers to achieve work group and company goals.
Skills & Education Required:
Minimum 5 years relevant experience in Diagnostics Field.
Bachelors/Engineering Degree in Bio Medical/Electrical or Electronics preferred.
Innovative and results driven
Takes initiative and is prompt in taking actions to accomplish objectives.
Good written and oral communication skills
Get results with Integrity. Ability to follow proper procedures and work within established guidelines
A high degree of social confidence and interpersonal skills.
Excellent time management skills; ability to set priorities
Ability to determine short and long-range business needs
Passionate for working in the healthcare industry and ambitious
Strong problem solver
Willingness and ability to travel 40%-50%.
Worked towards continuously and consistently achieving customer satisfaction.
Accountability / Scope:
Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com