AMVETS Jobs

Introduction

IBM is seeking a talented and motivated individual to join our team as a Remote Technical Support Specialist for the Cloud Pak for AIOPs and our Networking Solutions. The successful candidate will be responsible for providing technical support to our clients, resolving technical issues, and collaborating with cross-functional teams to ensure customer satisfaction.

The ideal candidate will have a strong understanding of the Linux Operating System, Kubernetes and networking protocols, as well as excellent communication and problem-solving skills. They should be able to work independently and as part of a team, and have a passion for technology and customer service.

If you are a highly skilled and motivated individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.

Your role and responsibilities

Join our team as a Technical Support Professional and be part of the solution!

You will be responsible for providing :

• Provide remote troubleshooting and analysis assistance for usage and configuration questions.

• Manage assigned Support Cases, with clear and concise communication.

• Review diagnostic information to assist in the isolation of a problem cause (which could include assistance interpreting logs and traces)

• Collaborating with cross-functional teams to ensure customer satisfaction.

• Identify known defects and fixes to resolve problems

• Develops best practice articles and support utilities to improve support quality and productivity

• Respond to escalated customer calls, complaints, and queries

• Reproduce customer issues in our Support Lab to aid in the resolution of issues.

The job will require a flexible schedule to ensure 24x7 support operations and weekend on-call coverage. If you are a self-starter with strong analytical and problem-solving skills, a passion for technology, and a desire to make a difference, we encourage you to apply for this exciting opportunity."

Required technical and professional expertise

· Debugging and analysis are performed remotely. So candidates must possess strong customer interaction skills and be able to clearly articulate solutions and options.

· Must be familiar with and able to interpret complex software problems that span across multiple client and server platforms including Linux, AIX, Windows and Kubernetes

· Must be familiar with at least one Network Management application and experience troubleshooting networking issues.

· Professional experience with Software Support

· Excellent communication skills - both verbal and written

Preferred technical and professional experience

Preferred Personal skills:

· Excellent organizational skills

· Good analytical and problem solving skills

· Ability to work within a team

· Strong customer driven focus

· Ability to listen to clients and understand both situational and technical issues

· Focused & Results orientated

· Accuracy and attention to details

Preferred Technical. Professional Experience and Education :

· Linux System Administration

· Kubernetes experience

· Knowledge of at least one scripting language e.g. Bash, Python, Perl

· Understanding of the protocols : SNMP, IP, IGRP, VLANs, RIP, Ethernet

· Cisco certified to at minimum level of CCNA