AMVETS Jobs

Description

Responsibilities Duties : Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. May also serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure. May also deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised. May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Coordinate with vendors to resolve problems. Add or replace memory, new keyboards, motherboards, and other components. Set up and troubleshoot domains, user accounts and software accounts. Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices. The role of Desktop Support Analyst 2 is to help employees with all facets of the corporate computing environment. The Desktop Support Analyst must combine an understanding of Mac & Windows with firsthand experience. Excellent communication and interpersonal skills combined with technical skills are essential to providing a “white-glove” level of support to the employee community. Responsibilities • Ability to troubleshoot software, hardware and connectivity issues remotely • Ability to understand & articulate root cause on customer issues • Experience with installation, upgrade, and maintenance of software, hardware, and peripherals • Familiarity with encryption and security tools and triaging within this environment • Assist customers in gaining access to various systems and servers • Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco telephony • Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using Casper and LANDesk technologies • Communicate call trends and challenges in daily team meetings • The ability to take on small projects from start to finish • Keep Knowledge Base and process documentation up-to-date • Work closely with the team to resolve or properly close aging tickets • Manage the individual and ticket queue for the team • Ensure the highest level of customer satisfaction Qualifications • 3-5 years of Service Desk or Desktop Support experience for both PC and Mac required • Experience working with multiple customers face to face in a ‘Genius Bar’ type of corporate environment is preferred • Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively • Passionate about providing excellent customer service and follow-thru to completion • Minimum of an Associate's Degree in a computer technology or equivalent from two-year College or technical school • Familiarity supporting Mac OS X & Windows 10 • Previous experience with Microsoft Office is preferred • Good problem solving, diagnosis and troubleshooting skills • The ability to work under pressure in a fast paced environment is a must • Familiarity with wired and Wi-Fi Networking with Windows Active Directory • Familiarity with Exchange, AD, Software Distribution Systems, and related technologies • Familiarity with Video Conferencing support and communication technologies such as Jabber and Blue Jeans is a plus • Familiarity with ticketing systems such as Service Now is a plus • Strong mobile support (Android, iOS, etc) experience • Ability to work independently and within a team

Skills

mac, windows, desktop support, technical support, troubleshooting, zoom, gsuite, m365

Top Skills Details

mac,windows,desktop support,technical support,troubleshooting

Additional Skills & Qualifications

Though technical ability is very important, the cultural fit is what the manager is heavily screening for. Finding technicians that are able to speak with users and build a relationship with them rather than treating them like a transaction is his #1.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $41.00 - $47.39/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mountain View,CA.

Application Deadline

This position is anticipated to close on Mar 31, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.