Job Information
Red Diamond, Inc. Service Manager (SERVI001651) in Moody, Alabama
Summary: Successfully directs the activities for the equipment and service department. Maintains a good service level consistent with company management, customer and sales expectations. Schedules maintenance workorders, installation and pick-up requests, shipping of equipment, equipment parts and accessories. Schedules equipment to be refurbished and staged for orders/installations. Maintains and controls equipment and parts inventories. Ensures maintenance of fleet vehicles. Directs or schedules equipment placement and maintenance nationally. Is responsible for tracking account specific maintenance expense. Maintains a consistent visible presence in the Moody equipment and service shop Monday - Friday 8AM - 5PM.
Knowledge, Skills, and Abilities Required:
- Knowledge of electricity and plumbing.
- Good oral and written communication skills.
- Excellent customer service skills.
- Proficient skill with personal computer and job-related software including Microsoft Office products.
- Ability to solve problems and offer creative solutions.
- Ability to work on multiple tasks at one time and meet deadlines.
Education and Experience Required:High school or GED equivalent plus 5 years job-related experience in equipment and service repair or an equivalent combination of education and experience. Two years of team leadership experience preferred.
Licenses or Certifications Required:Qualified in the repair of Bunn or equivalent beverage service machines
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)