Job Information

Pegasystems Technical Documentation Writer- Cloud Services _ East Coast Remote in Montgomery, Alabama

Technical Documentation Writer- Cloud Services _ East Coast Remote

Job Category: Technical Documentation

Location: US - Alabama - Remote | US - Connecticut - Remote | US - Delaware - Remote | US - Florida - Remote | US - Georgia - Remote | US - Idaho - Remote | US - Maryland - Remote | US - Massachusetts - Remote | US - New Hampshire - Remote | US - New Jersey - Remote | US - New York - Remote | US - North Carolina - Remote | US - Ohio - Remote | US - Rhode Island - Remote | US - South Carolina - Remote | US - Texas - Remote | US - Vermont - Remote | US - Virginia - Remote


Meet Our Team:

Pega’s Technical Documentation team is seeking a Senior Technical Writer to enable Pega Community users in our world-class technology. Providing technical content and various other assets to Pega Community user base, this group works collaboratively with product owners, curriculum developers, and various subject matter experts.

We are service-oriented, collaborative, detail-oriented, and aim to create and maintain technical documentation and educational assets that users want to engage with. This user base includes seasoned developers as well as first-time users of the Pega product line.

Picture Yourself at Pega:

As the Senior Cloud Technical Documentation writer for Pega Platform, you will work cross-functionally to document Pega's cloud services . You will generate documentation, in the form of knowledgebase articles and user guides, that addresses the needs of the multiple audiences. You will work with stakeholders across the organization to write effective, use-case-based content.

What You'll Do at Pega:

Work with a global multi-functional team to design and implement comprehensive documentation for cloud services, cloud-based installations

Provide thought-leadership on the design and implementation of technical documentation solutions

Evaluate Pega software products and provide feedback to improve internal functions and usability

Become well-versed in the architecture, design, and implementation features of Pega software products

Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team

Who You Are:

An intelligent, motivated and collaborative individual with exceptional communication skills. You have proven experience in documenting complex software products, a strong understanding of Cloud Solutions and the ability to organize and present a range of technical material to a variety of audiences.

What You've Accomplished:

  • 5+ years of relevant experience working as a technical writer

  • Strong Understanding of enterprise cloud implementations, 2+ years focused on Cloud (Cloud Services, Cloud Deployment, AWS)

  • Strong technical understanding of infrastructure concepts and best practices

  • Experience in generating documentation in an Agile development environment

  • Proficiency in DITA documentation tools

  • Effective collaborator who can provide constructive feedback diplomatically

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products

  • Continuous learning and development opportunities

  • An innovative, inclusive, flexible, and fun work environment

  • Competitive global benefits program inclusive of pay plus bonus incentive, employee equity in the company

Job ID: 16117

Inclusion and Diversity - Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all..

As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

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