Job Information
NASCO Business Technical Operations Consultant III in Montgomery, Alabama
Overview
Under general direction, the Business Technical Operations Consultant lll is primarily responsible for providing business, product capability and technical system knowledge and guidance focused around multiple assigned Plan business or product areas. This includes providing input to business and technical solution approaches influencing Plan and NASCO decisions for Plan-specific and NASCO enterprise product enhancements and product releases. This role conducts triage support for reported system issues, submitted questions, and failed test cases. This role also contributes to the NASCO and Plan organization’s performance by monitoring and evaluating operational metrics that are key indicators of a Plan’s effectiveness in using the NASCO systems. This role is responsible for using the key performance indicator metrics to make recommendations to the Plan or NASCO internal teams to improve Plan performance to support customers in meeting their business goals. This position will also be expected to communicate with peers across Plans and NASCO. Communicates with Team Lead and Manager, NSST on assignments and projects status.
Responsibilities
Interfaces with and drives Plan resources to define Plan business requirements, translating those into NASCO system requirements language, advising Plan teams on relative complexity of anticipated enhancements
Manages NASCO’s project management or system development life cycle methodologies and processes are followed for projects and enhancements with quality artifacts created in the appropriate time frame
Provides input to Plan and NASCO resources, including creating documentation, project turnover information and steady state staffing required to support new functionality and products
Reviews and provides input to Technical Design documentation prior to review with Plan stakeholders, including understanding of Plan operational impacts of the proposed system change
Collaborates with Plan and NASCO vendors and technical teams to resolve system processing or performance issues by performing initial evaluation of the reported issue, facilitating fact finding meetings, managing issue workload, conducting discussions to determine root cause analysis for each performance issue and providing communication to Plan stakeholders on status and resolution of issues
Conducts impact analysis for procedure changes, product enhancements or system integration to inform the Project and Plan teams team of requirements that could impact existing operational or downstream system functionality within the assigned business area
Identifies opportunities to automate, design, and create short term solutions external to core system processing that meet audit requirements to assist Plan or NASCO clerical or system operations support
Identifies and implements process improvements to gain efficiency for internal or Plan teams
Recommends configuration of NASCO systems and solutions to optimize system or workforce performance
Creates, monitors and maintains documentation, spreadsheets, flowcharts, and other artifacts related to the content and purpose of assigned application components including but not limited to Plan operational metrics, cycle flows, processing sequencing, integration points, integration vendors and other pertinent information for Plan and NASCO steady state operations
Assists in coaching and mentoring newer team members, other NASCO associates and Plan resources on assigned applications
Builds relationships with both internal and external customers to influence decisions using technical and business knowledge to determine impact to Plan and their customers
Qualifications
Required Knowledge, Skills, Abilities, and Experience:
At least 10 years of experience related to software development lifecycle methodology
At least 5 years of experience with Healthcare Insurance Industry
At least 10 year combined experience in software development and software implementations on mainframe, mid-tier, and integrated applications
Knowledge of the Healthcare Insurance industry and Health Care payer functions
Advanced SME level knowledge of business and NASCO System Area
Ability to lead by example and coach teams and the ability to create and present information to internal and customer team members in formal and informal settings
Knowledge of TSO, file transfer and other Mainframe and Mid-Tier server technologies, including JCL
Knowledge of project management processes, system change request and change management processes
Knowledge of Microsoft Office Suite including Outlook, Excel, Word, PowerPoint, and Visio
Proven written and verbal communication skills including meeting facilitation with internal/external customers
Proven analytical, critical thinking and decision making skills
Proven problem solving skills
Demonstrated flexibility to adapt to shifting priorities
Ability to create trusted relationships with customers and garner their agreement with and level of engagement on our joint work priorities
Ability to manage and prioritize workload based on impacts to the customer or internal demands
Ability to translate business needs into technical requirements
Ability to apply innovative thought to help define solutions to business issues
Ability to assimilate information quickly and accurately, work independently and be self-motivated
Required Training and Education:
- Bachelor’s degree in computer science, business technology, or fields related to analytical thinking or logic, or equivalent work experience
Working Conditions:
Location: Home office / Remote
Travel: Occasional travel for meetings to the office or other areas
Must be able to use equipment at workstation for up to 8 hours daily
Schedule flexibility – outage resolution and scheduled maintenance windows require off-hours support
May be required to work a flexible work schedule
Weekend & Evening availability during deployment & maintenance-window-oriented events
May require after hours work if a system outage and/or security incident occurs
May work occasional weekends
Benefits Overview
At NASCO, we trust our workforce to be fully remote, working from their home . This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.
Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:
Physical and Mental Health Benefits
Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
Telehealthcare – for Medical and Behavioral visits
Generous PTO with buy/sell options
9 Company holidays, a floating day off, and a day off for volunteering
Employee Assistance Program
Wellness program - earn insurance discounts or credit towards health-related items
Financial Health Benefits
401K Plan with employer matching contributions
Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
Bonus and Recognition programs
Tuition Assistance
Consultation with financial planner
Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
Group Discount programs - mobile, technology services, etc., to help you save money
Other Benefits
- E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost
NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the US.
We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.
Location US-Home Office/ Remote
# Positions 3
Category Information Technology - All Openings
Travel Requirements 0-20%