Job Information
Vontier Customer Success Representative in Monterrey, Mexico
WHAT YOU WILL DO
This role will reactively manage all small fleet business customers in the UK Region. Owning account retention, renewal, and client activities to keep churn under annual targets and deliver a best-in-class customer experience.
Responsibilities and Duties
Dealing with and resolving high-volume customer queries quickly in a friendly and efficient manner
Identifying the need to escalate more complex queries to the relevant teams or departments
Liaising with internal teams to find resolutions for customer issues
Liaising with customers directly via telephone, e-mail and Chat
Working within SLAs – Ticket Resolution Times, Call Handling Times
Ensuring excellent customer service and support throughout
Updating and managing the CRM tool for all customer issues
Attend, contribute and present at team meetings and other internal events
Work tirelessly to achieve team targets relating to retention and growth
Understand company needs in order to add growth to accounts through renewals and upsell opportunities
Maintain a knowledge base of product and solution features/functionality of competitors and own products
WHO YOU ARE
Previous experience in customer service gained within a call centre environment/ 1+ Years experience in an administration role
Experience and skilled in dealing with and resolving customer issues
Good telephone manners and a desire to go above and beyond
IT literate and good knowledge of MS Office tools
Ability to maintain focus and work effectively under pressure
Ability to learn at speed, and adapt to new processes/systems easily
Desire to learn and progress within the Company
Availability to work shifts between 6am – 4pm
A background in technical product and/or account management support would be desirable
Knowledge of Salesforce, SAP / CRM systems would be desirable
Who is Teletrac Navman
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation.
As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com .
Teletrac Navman is a Vontier company.
Who is Vontier
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website www.vontier.com
#LI-LS1 #LI-Hybrid
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.