Job Information
Vontier Customer Success Representative in Monterrey, Mexico
This role embraces Customer Success Management Foundations in a reactive way. Customer Success Representative will provide high level of assistance to United States Bronze Accounts, in order to keep them healthy by promoting growth (Renewals, Upgrades), applying retention when needed and focusing on administrative tasks, without losing sight of the client’s needs being covered from the product point of view as well.
Responsibilities and Duties
Address, document and solve incidents and administrative requirements in a timely matter.
Receive and manage escalations, via email, phone or chat.
Manage the execution of actions to cover and exceed the customer needs detected.
Periodic review meeting of the comprehensive service levels.
Generate and deliver score card.
Provide high standard contract summaries and account reconciliations for Bronze Segment.
Work on Retention and process Partial and Full Churn as needed.
Promote growth for Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.
Address inquiries generated from Bronze Accounts assigned related to contracts, finance and drive account reconciliations as needed.
Deeply investigate issues and re-direct situations to appropriate departments when needed.
1+ year experience in administrator role.
Strong written and verbal communication skills with the ability to communicate effectively at all levels.
Prior experience using Sales Force (or similar CRM) and SAP.
Intermediate level Excel skills.
Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable
Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills
Customer relationship and conflict management skills
Methodical and disciplined approach to problem solving
Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. We track, measure and optimise vehicles, equipment and light assets to revolutionize your business with fleet management software.
Teletrac Navman manages more than 500,000 vehicles and assets for more than 40,000 companies around the world. With headquarters in Irvine, CA, we have an international presence with additional offices in the United States, United Kingdom, Australia, New Zealand, and Mexico. Check our website for more info at www.teletracnavman.com
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.