Job Information

Gallagher Client Service Manager in Mokena, Illinois


Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way , our set of shared values and guiding tenets. A culture driven by our people, over 45,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.


We are seeking a Senior Client Service Manager to join our growing team who can deliver outstanding customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?

We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

How will you affect the business?

  • Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.

  • Secure existing business and drive the sale of additional services and lines of coverage.

  • Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.

  • Guide your team members in addressing a client’s risk management needs through consultative conversations.

  • Mentor Client Service team members through continuous learning, transparent feedback and strong talent development.

  • Conduct periodic audits to ensure compliance standards and service levels are met.

  • Maintain accurate client and policy data and documents within your Gallagher systems.

  • Use Gallagher's technology to improve your productivity and quality.


Skills for Success:

  • Utilize your resilient and adaptable mentality in the face of shifting priorities while developing internal and external relationships

  • Eagerness to collaborate with all Gallagher teams and employees.

Requirements :

  • Bachelor's degree with a minimum of 5+ years client service and/or claims management experience

  • OR-

  • High School degree/GED with a minimum of 10+ years client service and/or claims management experience.

  • Property and Casualty Insurance License.


Additional Information

Click Here ( to review our U.S. Eligibility Requirements

We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.