Job Information
Cognizant Contact Center Technical Architect in Mississauga,ON-W Credit Av, Ontario
We are looking for a highly skilled Technical Architect to join our Contact Center Practice. The ideal candidate will have good experience in Azure Cloud and will be driving large scale transformational projects.
In this role, you will
Lead the planning and implementation of projects ensuring alignment with client objectives.
Oversee the day-to-day operations ensuring timely delivery and quality standards are met.
Coordinate with multi-functional teams to ensure seamless project execution and resource allocation.
Provide technical expertise in Azure Cloud & Contact Center to guide project teams and customers.
Lead multi-phase migrations using Azure infrastructure to improve network and service efficiency
What you’ll need to succeed (required skills)
Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field with 15+ Years of work experience.
Must have prior experience in Azure: ADB, Kafka, Salt programming, Nuance gatekeeper API/data structures to connect to Azure.
Prior experience in Verint CRQM (on prem)
Must have a proven track record of successfully managing complex projects.
Should possess excellent organizational and interpersonal skills and ability to work in a distributed team environment.
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We encourage you to apply if you have most of the skills above and feel like you are strongly suited for this role. Consider what transferrable experience and skills make you a unique applicant and help us see how you’d be beneficial to this role.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Working arrangements
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in our client's office in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.