Job Information
Bell Senior Manager, Business Strategy in Mississauga, Ontario
Req Id: 423099
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Summary
This Senior Manager, Business Strategy is responsible for leading strategic operational programs intending to transform the business and simplify complexity in the ecosystem, while balancing operational service level needs and financial constraints. You will work closely with external partners and leaders across many departments internally, including Call Center Operations, Procurement, Workforce Management, Design and Delivery, BI and Finance. You will manage and ensure partners’ capacity meets the needs of the business while optimizing performance and spend. You will also be involved in developing strategies, performing deep dives and analytics, and developing and presenting to the executive team.
To succeed in this role, you will need to be a proactive, collaborative leader and strategic business partner who is client focused, results-oriented and has demonstrated an ability to work in a fast-paced, complex and analytical environment.
Key Responsibilities
Develop short-term and long-term strategy with the goal of optimizing all partners to improve performance and customer experience while maintaining agility and cost effectiveness
Develop comprehensive business cases for major customer experience transformation programs, meticulously outlining objectives, strategies, and projected outcomes.
Analyze large datasets using appropriate tools and techniques to identify trends and patterns relevant to customer experience.
Conduct thorough market research and competitive analysis to inform strategic decision-making processes and identify areas for improvement within customer experience.
Develop and implement robust tracking mechanisms to monitor the progress of initiatives against established targets and milestones.
Prepare regular progress reports for senior leadership, highlighting key achievements, challenges, and proposed solutions.
Collaborate with cross-functional teams, including finance, IT, marketing, and operations, to ensure alignment and efficient execution of strategies.
Develop and deliver compelling presentations to senior leadership and stakeholders to communicate progress and secure buy-in for strategic initiatives.
Continuously seek opportunities to enhance the effectiveness and efficiency of business case development and tracking processes
Critical Qualifications
Bachelor’s degree in finance, business administration, or related field. Advanced degree (e.g., MBA) preferred but not required
A minimum of five years of progressive experience in business strategy, management consulting, or a related field within a large organization.
Extensive experience working with large datasets and utilizing data visualization tools, such as Tableau or Power BI, to present insights effectively.
Excellent strategic thinking, statistics, modelling, and problem-solving skills
Organized with ability to multitask and prioritize to deliver on tight deadlines
Strong communication, presentation, and interpersonal skills, with a demonstrated ability to influence stakeholders at all levels of an organization.
Proven ability to lead and manage cross-functional teams to achieve ambitious goals.
English required: interaction with English speaking stakeholders across Canada.
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Nova Scotia : Halifax || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 04/29/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form (https://www.bce.ca/Accessibility_services/Accessibility_Feedback?brand=bce) or visit our Accessibility page (https://www.bce.ca/accessibility_services) for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details (https://www.phenom.com/talent-acquisition) ) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers. (https://reviews.canadastop100.com/top-employer-bell?lang=en)