AMVETS Jobs

Market Service Manager - UniFirst Canada

Location:

Mississauga, Ontario

Job ID

2501060

Where will a UniFirst Career take you?

As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.

UniFirst is recognized on the Forbes “Platinum 400 - Best Big Companies” List . With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family run business. When you work for UniFirst, you’re family!

UniFirst Corporation has a strong history of promoting from within . In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.

Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.

UniFirst Corporation is looking for a self-motivated Service Manager to joing our team. The Service Manager oversees all functions and operation aspects of the service department to ensure our ability to keep Customers for Life.

Commitment To Safety:

UniFirst Corporation is committed to maintain a safe and productive work environment. It is the responsibility of every Team Partner to perform the function of their job in a safe manner and in accordance with UniFirst safety policies and procedures.

Essential Functions:

Include but not limited to. Other duties may be assigned as required.

Management

Recruit personnel

Hire, train and develop DSM’s, DSS’s, and RSR’s

Create and implement fiscal budgets

Function as a Branch Manager if needed

Execute acquisitions

Review and approve cash-ins

Review daily activity with RSR’s and DSS’s

Manage and ensure all service systems are properly utilized

Territory management

2-2-2 planners and activity

Posting weekly, monthly, quarterly and annual results

Business unit plans

Paper flow for RSR’s including folders and 2-2-2 program

Schedule route coverage to ensure all routes are completed everyday

Customer Service

Manage the RFCA system

Resolve customer issues

Perform goodwill visitations

Maintain relationship with Top 200 accounts

Cover routes when necessary

Ensure the new account process is followed including verifications

Effectively communicate with customers and each Key Individual within the each account.

Route Growth

Ensure team solicits new business, referrals and leads, sample sells products daily and solicits additional wearers

Effectively plan for and perform PoweRoute contest

Promote direct sales

Ensures team is able to overcome objections and collect additional charges

Ensures team is able to overcome objections and collect price increases

Retention

Maintain and increase rental volume on assigned routes

Maintain a +1 number on new adds over reductions on assigned routes

Update Agreements

Enforce Agreements

Promote CFL

Accounts Receivable

Perform weekly AR calls in-person with top accounts

Manage the 2-2-2 CSR log and reports to focus efforts of AR collections

Maintain Cuff under agreed standard

Perform an effective cash-in holding RSR’s accountable for daily collection efforts

Host weekly AR meetings to prioritize the weeks collection activities

Cost

Maintain proper inventory levels on assigned routes

Perform effective cash-ins reviewing:

ABUS sales

Direct sales

Leads

Adds/ Reductions

Cash-In credits

AR credits

RFCAs

Goodwill Cards

Updated Agreements

Accounts Receivable collections

AR tapes

All orders

New account verifications

Extra charges

Verify returns

Cuff

Garment cost

Truck reports

Daily maintenance

Customers for Life

Sign approved cash-in

Maintain the standard Gross and Net Merchandise cost

Train RSR’s, DSM’s, and DSS’s on additional charges (Lost, Damage, GMP, Buyout, Letter, Emblem, Special Size)

Perform company training on fleet management

UniFirst offers a Fleet of Benefits, 50+ to be exact!

· RRSP with Company Match

· Profit Sharing

· Health Insurance

· Employee Assistance Program

· Life Insurance

· Supplemental Life Insurance

· Long Term Disability

· Vacation

· Sick Time

· Paid Holidays

· Direct Payroll Deposit

· Tuition Reimbursement

· 30% Employee Discount

· Employee Referral Program

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and in accordance with measurable performance standards specific to each job area. The requirements listed below are representative of the knowledge, skill, and/or ability required. Resonable accomaodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

College or equivalent experience

Ability to relocate

Valid drivers license

Prior customer service management experience

Computer Skills

Data Entry

Microsoft office (word, excel, power-point)

Language Skills

Verbal Skills for communication with customers and team members

Written skills for RFCA system, and communication with the customer

Math Skills

Create fiscal budgets

Ability to balance daily check postings, credits, deposits, and cash-ins

Reasoning Ability

Ability to solve practical problems and deal with a variety of customer concerns and situations.

Ability to identify qualified candidates

Driving Ability

18 years of age

Valid non-commercial drivers license

Safe driving record

UniFirst is Proud to be an Equal Opportunity Employer

UniFirst is an equal employment employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or

call 800-347-7888 to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.