EssilorLuxottica LensCrafters - Student Optician in Mississauga, Ontario
LensCrafters - Student Optician
Date: Mar 18, 2023
Mississauga, ON, CA, L5M 4Z5
Requisition ID: 800779
Store # : 000918 LensCrafters
Position: Casual Part-Time
Total Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US)
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
The Student Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and creates an effective learning environment.
MAJOR DUTIES AND RESPONSIBILITIES
Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
Execute our CEE Service Model through Connect, Explore and Exceed
Ability to support problem solving and troubleshooting
Will engage patients, customers and fellow associates with use of our technology to support experiences.
Delivers the Diamond Service Principals and Service Vision
Celebrates the LC Advantages and is a leader in the location that sets the tone for customer service
Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx, and price needs. Suggests improvements and recommends solutions to problems. Assist other retail associates with difficult and complex areas of customer product needs and prescriptions.
Shows patience and courtesy with indecisive or hard-to-please customers; tracks down answers to unfamiliar questions or products.
Assists co-workers who have questions or problems; cooperates readily in group efforts.
Is a leader in optical acumen that provides a voice for associates due to their expertise.
Under the Supervision of a Licensed Optician
Educates the customer on LensCrafters' guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
Ensures finished eyewear meets LensCrafters' optical standards and customer requirements/requests.
Celebrates the LC Advantages at dispense.
Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
Accurately operates the Point of Sale cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.
Proficient in Order tracker to support customers getting orders RWP. (ready when promised).
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
Currently enrolled in Opticianry program
Optical dispensing experience
Knowledge of current optical theory and merchandise
Knowledge of current store merchandise assortment and use of Inventory management systems.
Strong communicator and listener
Sales skills – ability to use and carry a IPAD / tablet
Comfortable with use of technology to engage patients, customers and associates.
Actively studying LensCrafters Final Inspector Certification
Actively studying LensCrafters Quality, Fitting and Adjusting Program
Previous experience in customer service and retail
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
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