Job Information
Kuehne+Nagel Customer Service Representative (15 Month Contract) in Mississauga, Ontario
Would you like to launch your career with one of the most successful international logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga distribution center is looking for a new Customer Service Representative to join Contract Logistics team.
Your Role
As the Customer Service Representative, you will be accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. You will report to the Operations Manager.
Your Responsibilities
The schedule for this role will be Monday to Friday from 12pm to 8pm.
Respond knowledgeably and courteously to incoming calls and customer inquiries.
Communicate with carriers.
Communicate with customer and customer suppliers.
Provide updates on order inquiries.
Manage Service KPI’s and reporting metrics.
General administration task in supporting shipment document flow.
Work on and execute tasks on customer systems.
Coordinate shipments additional shipments with transport department.
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences
College diploma or University degree in business is preferred.
1+ years’ experience in a distribution center setting.
1+ years' experience in customer service
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.