AMVETS Jobs

Ready to grow your career? Do you have previous call center or management experience? Pro Staff is partnering with a leading company in Minneapolis, MN, to hire a motivated Team Lead to support our call center operations. This is a great opportunity to develop professionally while contributing to a dynamic team. Pay: $18/hr with an additional $1/hr for if you are bilingual in Spanish Shift: Monday to Friday, 1st Shift As a Team Lead, you'll play a key role in supporting the call center team and ensuring the successful execution of each project, meeting defined scope, schedule, cost, and quality standards. Your leadership will help drive productivity and customer satisfaction while maintaining effective communication with the team. Responsibilities: Meet Key Performance Expectations (KPEs) for the role Implement call center procedures and processes Communicate regularly with supervisors and managers Provide excellent customer service to callers Ensure staff adherence to company policies and productivity standards Stay updated on call center procedures and scripting changes Foster positive relationships with CSRs, supervisors, and managers Assist with call escalations and provide support to CSRs Participate in training for new cases Take on various roles to ensure departmental success Be flexible with work hours to meet business needs Assist in other departments as needed with a positive attitude Qualifications: Previous call center or customer service experience High School Diploma or G.E.D. Strong attention to detail and communication skills Proficient in Excel and Microsoft Office Ability to multitask and stay organized in a fast-paced environment Leadership skills and ability to lead by example Positive, professional attitude Why Join Us? At Pro Staff, we value your hard work and offer great benefits to support you. You'll enjoy weekly pay via direct deposit or pay card, access to a dedicated local team that cares about your success, and employee discounts. We also provide medical, dental, vision, and 401(k) options to meet you and your family's needs. Plus, there are opportunities for referral bonuses. We're committed to your growth and success. Ready to take the next step in your career? Click 'Apply Now' and start your new journey with us today! The law requires employers with 30 or more employees at one or more sites in Minnesota to disclose in each job posting the starting salary range and a general description of all benefits and other compensation including health or retirement benefits, bonuses, or other financial benefits to be offered. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Pro Staff Pro Staff is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping wit this policy and in accordance with all applicable laws and regulations. Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.