AMVETS Jobs

Job Overview

Job Expectations:

• Supervise a team of enterprise monitoring analysts and engineer, assigning tasks, providing technical guidance, and evaluating performance.

• Oversee the implementation and maintenance of enterprise-wide monitoring tools and technologies.

• Monitor system health metrics, identify anomalies, and proactively address potential issues before they impact business operations.

• Develop and implement alerting mechanisms to notify relevant stakeholders of critical incidents in a timely manner.

• Manages our strategic partner to monthly SLA’s and standards

• Works with leaders on application and infrastructure monitoring set up and strategy

• Evaluate, implement, and maintain monitoring tools and technologies to enhance the monitoring capabilities of the organization

• Lead the initiative to transform the enterprise monitoring landscape by adopting cutting-edge technologies and methodologies. This includes evaluating and integrating advanced monitoring tools, implementing automation for proactive issue detection, and leveraging artificial intelligence and machine learning to enhance predictive analytics.

• Ensures the monitoring framework evolves to meet the dynamic needs of the organization, driving continuous improvement and operational excellence.

• Works with other leaders to implement strategies for technology support to meet demands of Fairview’s growth. Partner with leaders to develop and manage plans for execution.

• Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the monitoring function.

• Directs staff to provide timely and accurate support services. Manage support functions and coordinate with resources to ensure work is completed according to end user’s needs.

• Drive workforce management to ensure adequate staff is on-duty at all times.

• Manage priorities and apply demand management planning methodology to accurately forecast current and future staffing requirements. Influence and implement a resource strategy based on business need, scope of work, cost, and skill requirements while ensuring compliance with organizational standards, practices and methodologies.

• Define, track, measure, and distribute KPI metric reports, models, status updates, statistics, and demonstrate team accountability for service level expectations. Continually review operating procedures and measure support to ensure improved stability and high customer service. Provide proper escalation to leadership for issues/problems as necessary.

• Develop and maintain an organization of accountable, collaborative, and engaged employees through effective hiring, coaching, performance/talent management processes as well as current with industry best practice.

• Effectively lead team that ensures timely execution of project deliverables. Provide oversight to ensure program/project adherence to analysis strategy, standards, policies, tools and procedures.

• Proactively lead through organizational change to help employees transition from current state to future state to achieve the required business results. Lead by example and model positive behaviors.

Organization Expectations, as applicable:

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

• Partners with patient care giver in care/decision making.

• Communicates in a respectful manner.

• Ensures a safe, secure environment.

• Individualizes plan of care to meet patient needs.

• Modifies clinical interventions based on population served.

• Provides patient education based on an assessment of learning needs of patient/care giver.

• Fulfills all organizational requirements.

• Completes all required learning relevant to the role.

• Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.

• Fosters a culture of improvement, efficiency and innovative thinking.

• Performs other duties as assigned.

Minimum Qualifications to Fulfill Job Responsibilities:

Credentials :

Required

Education

• Bachelor’s degree in a computer-related field, Computer Science or an equivalent combination of experience, education and training.

Experience -

• 5-7 years IT and Service Management experience

• 5-7 years of experience with an ITSM technology platform or support management product as it relates to incident, request, change, problem, and asset management including its underlying CMDB (Configuration Management Database).

• 3 years of experience leading teams and complex projects.

• Understanding of application performance and availability monitoring

• Strong understanding of IT infrastructure, including servers, networks, and applications.

• Experience using network monitoring systems such as SolarWinds Orion, or related experience

• Managing daily operations, performance, and adherence to processes, all while providing seamless

• Able to generate and present monthly reports to senior management, tracking team performance and key metrics.

• technical support and end-user assistance across multiple hardware, software

• Experience with high severity incidents for a medium to large IT organization

• Change management experience

• Understanding of IT Service Management and experience with ITIL frameworks and process improvement competencies

• Understanding of network connectivity on Cisco routers and switches using SSH, Telnet from a command line interface

• Knowledge and experience of IP, TCP/IP, DNS, ping, trace route

• Excellent oral, written, and interpersonal communication and presentation skills

• Ability to facilitate problem solving among groups with varying needs and priorities

• Excellent analytical skills

• Ability to multi-task and prioritize work

Preferred

Education

• Bachelor’s degree in IT field

Experience

• 3+ years direct supervisory or leadership experience in a fast-growing Information Technology environment

• Experience with ServiceNow Platform

• Experience with SolarWinds & or other monitoring tools

• Experience within the Healthcare Industry

• Experience in a large, complex organization

License/Certification/Registration

• ITIL Certification

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status