AMVETS Jobs

Senior Desktop Support Analyst

Location: Minneapolis, MN (Onsite position)

Experience: 10+ years

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Required Skills:

Active Directory

Win 10, Windows 11 & Macintosh OS

Intune / SCCM Tool

Beyond Trust + Logme In tools etc.…

Printers & Peripherals

Virtual Machines ( Citrix / Azure Virtual Desktop)

Ticketing Tool Remedy / SNOW

Requirement

The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.

Strong technical knowledge of desktop operating systems and software applications

Experience providing deskside support to end-users in a corporate environment

Excellent communication and customer service skills

Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices

Familiarity with remote access tools and techniques

Experience working with Active Directory and other directory services

Ability to manage multiple priorities and work effectively under pressure

Willingness to work flexible hours, including evenings and weekends, as required.

Level 2 onsite or remote support for complex customer issues and requests

Lead deployment of software releases, system upgrades and patches on end user devices

Accountable for procurement and Asset management of end user devices

Leading activities like customer relocations and departmental infrastructure build out

Analyse the symptoms of the problem to properly identify the cause of the issue to determine a solution

Triage issues such as physical layers, usernames and passwords

Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus

Perform onsite installations or replacements of various hardware components and software repair

Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution

Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job

Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts

Salary and Other Compensation :

The annual salary for this position is between $73,350 - $133,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.