AMVETS Jobs

Job ID360652 LocationAll Other -See Job Description Job FamilyLR-Clerical Full/Part TimePart-Time Regular/TemporaryRegular Job Code1811 Employee ClassAFSCME Unit 6 - Clerical About the Job TITLE: Reception Desk Agent SUPERVISOR: Guest Services Manager CLASSIFICATION: 1811 Office Support Assistant LOCATION: Minnesota Landscape Arboretum, Chanhassen, MN This position assists the Guest Services team with greeting guests, collecting admission, promoting and selling equipment rentals and tram fees, answering phone calls, and providing top-quality customer service. This is an AFSCME Clerical union represented hourly position (working variable hours not to exceed 19.5 hours per week). Starting hourly rate: $20.80/hr JOB DESCRIPTION: 50% - Greeting Guests and Providing Information for Visitors Greet guests at the Information Desk in the Oswald Visitor Center Provide information to visitors about the Minnesota Landscape Arboretum campus including Learning Center, The Farm and Horticultural Research Center Collect money for admission fees, tram tickets, seasonal equipment rentals Use the Altru system for POS transactions 40% - Communications Answer incoming calls and direct them to the appropriate personnel Use base radio to locate staff and relay messages Act as dispatch in emergencies such as severe weather and medical emergencies by calling 911 to notify the correct staff, complete accident forms, communicate to the gatehouse for emergency vehicles and monitor the radio for situation changes. Ensure promotional signs & video screens are up to date in the McQuinn Great Hall - if they are not - contact the appropriate department to update Use various sources to keep yourself up to date on the latest news of the Arboretum including the newsletter, the website, & email. Check Arbinfo's email and forward messages to appropriate contacts so they may follow up in a timely manner Check your personal University email to ensure you are up to date on recent information and changes 10% - Provide Office Support Maintain brochure supplies and inform departments when running low Event registration support Assist with projects such as mailings, compiling packets, etc during slower times Qualifications REQUIRED QUALIFICATIONS (must be mentioned on application or resume): High School diploma/GED or equivalent and one year of general office/clerical experience. Training/education may substitute for some of the experience. Experience working in a customer service setting Experience with Microsoft Office Suite and Google Previous experience working with cash Ability to work a flexible schedule mainly to include Saturday and Sunday and evenings Ability and willingness to learn customer relationship management software PREFERRED QUALIFICATIONS: Experience working with Altru CRM software Knowledge of the Minnesota Landscape Arboretum About the Department The Minnesota Landscape Arboretum is a community outreach unit of the University of Minnesota's College of Food, Agriculture and Natural Resource Sciences. The Arboretum is located west of Minneapolis/St Paul and its 1,200 acres traverse the municipalities of Chaska, Chanhassen and Victoria. As a member of the American Public Garden Association and an accredited museum through the American Alliance of Museums, the Arboretum is a tremendous public asset. Visitors engage with gardens, collections, natural areas, a farm, research demonstrations, youth and adult education, events and exhibits. For more information please visit us at: How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, p ease e-mail employ@umn.edu or call (612) 624-8647. Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations. At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022). The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.