AMVETS Jobs

Help Desk Support (Senior) BCforward is currently seeking a highly motivated *Help Desk Support (Senior).* Position Title: Help Desk Support (Senior) Location: Minneapolis, MN, Onsite (Potential to be remote/hybrid after 4 months.) Anticipated Start Date: [02/15/2024] Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6 Months Job Type: Contract to Hire Pay Range: TBD Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). [JOB DESCRIPTION] What Else Will You Do? * Provide technical support focused on the use and adaption of on-line portals service. This includes technologies involving desktop, laptop, handheld devices, and network services. * Coordinate, diagnose and troubleshoot incoming support calls. * Process incoming registrations * Simulate or recreate user problems to resolve operating difficulties in a timely manner Provide event status updates to management and end-users. * Document, implement, and adhere to standard operating procedures and customer service guidelines. * Capture, monitor, communicate, and resolve events that impact the user environment. * Manage multiple assignments of moderate to complex scope. * Ensure operational excellence through active participation in day-to-day Service Center activities. This includes the facilitation of KPI's, event management, escalation processes, ticket, and phone queue monitoring. * Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. * Perform other responsibilities as needed or assigned. What are the Minimum Qualifications? * High School Diploma (or equivalent) * 3+ years of experience in Customer Service and IT Support to include: o Knowledge of ITSM best practices and service delivery standards o Experience with Microsoft Windows operating system, network configuration, support of handheld devices, and familiar with systems monitoring and uptime What Are Desired Qualifications? * Associates degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or in a related field. * Familiar with Microsoft Office Suite * Ability to meet deadlines and manage events to resolution * Demonstrated ability to collaborate and work with multiple teams. * Customer service-related skills including brand management Physical Requirements * Ability and willingness to work a rotating Sunday 2-3 hour shift and possible holidays. Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic oals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. We are looking for a contract Junior Supply Chain Manager performing global trade execution coordination on our Container Execution Team to execute commodity shipments across multiple loading points and destination countries. A successful candidate will be detail oriented, thorough, demonstrate accountability, understand the financial impact of transactions, and have excellent communication skills. In addition, we are looking for a strong team player who is flexible, enthusiastic, and a creative problem solver with the ability to work in a fast-paced environment. Interested candidates please send resume in Word format Please reference job code 218388 when responding to this ad. Get job alerts by email.Sign up now!