Job Information
U.S. Bank Head of Business Banking and Private Wealth Treasury Client Support in Minneapolis, Minnesota
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
About the team
The Business Banking & Private Wealth Treasury Client Support team is part of U.S. Bank's Treasury Client Onboarding and Servicing (TCOS) division. This team offers comprehensive onboarding and ongoing support services to business banking and private wealth clients using treasury solutions that are not part of U.S. Bank’s online banking platform. They are responsible for managing the entire client experience after the sale and account opening, which includes setting up treasury solutions, fulfilling service needs, and resolving any issues.
About the job
In this role, you will be instrumental in developing and implementing a balanced strategy focused on enhancing client satisfaction and achieving operational efficiency and scale. Your responsibilities will include:
Strategy Development : Shaping and executing strategies that align with the enterprise's business banking and private wealth client onboarding goals, including a technology strategy that meets near-term objectives.
Leadership : Leading a team of approximately 60 treasury onboarding and servicing professionals across the U.S. and managing offshore fulfillment partners strategically. You will guide the team through significant reorganization and consolidation, adapting to new operational methods and strategies.
Stakeholder Management : Being accountable to both Treasury Client Onboarding and Servicing and Business Banking & Private Wealth executive leadership, ensuring strong, positive partnerships with product, sales, technology, and other operational teams.
Client Advocacy and Process Improvement : Advocating for an exceptional client experience and driving process improvements to enhance client satisfaction and operational efficiency.
Communication : Utilizing strong communication and presentation skills to build confidence and maintain trust with internal partners and stakeholders.
This role requires a high level of visibility and influence, demanding a strong executive presence and a commitment to achieving strategic goals while fostering a client-centric culture.
Basic Qualifications
Bachelor’s or master’s degree, or equivalent work experience
10 or more years of banking or other relevant experience
Five or more years of management experience
Preferred Skills/Experience
Expertise in Treasury Products : Deep understanding of complex and customized treasury solutions to effectively manage and support these products.
Leadership and Team Management: Proven ability to lead and manage a large team, ideally within a similar industry or function, with a focus on fostering a collaborative and high-performing environment.
Change Management : Proficiency in managing changes within the team and processes to ensure smooth transitions and minimal disruption, adapting effectively to new strategies or tools.
Strategic Thinking and Planning: Experience in developing and executing strategies that align with both short-term and long-term organizational goals, particularly in client onboarding and servicing.
Client Relationship Management: Strong background in managing relationships with high-value clients, with a demonstrated ability to understand and meet their needs effectively.
Problem-Solving and Process Improvement: Strong analytical skills and the ability to tackle complex problems. Extensive experience in enhancing operational processes to improve efficiency and client satisfaction, with a keen eye for identifying and implementing effective solutions.
Communication and Presentation: Excellent communication skills, capable of engaging and influencing stakeholders at all levels, including senior and executive management.
Location Expectations:
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $170,255.00 - $200,300.00 - $220,330.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.