AMVETS Jobs

JOB REQUIREMENTS: Auto req ID: 23322 Title: IT Services Lead - Remote Job Function: Digital Location: Remote Company: Harley-Davidson Motor Company Full or Part-Time: Full Time At Harley-Davidson, we are building more than machines. It\'s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us? We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be. This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work.Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that\'s sufficient for completing their job remotely. Job Summary This position provides coaching and support of ITIL processes leveraged by Digital Office (DO). The candidate will be able to translate business requirements into Shared Services processes and ensure adherence to the ITIL best practices. Critical to the success of the position is individual credibility and the ability to work effectively and interdependently with stakeholders. Primarily, the candidate should understand, develop, and improve the following ITIL processes: Service Asset and Configuration Management Incident Management Problem Management Service Level Management Job Responsibilities Define, execute, and manage the strategy for maintaining the Configuration Management Database (CMDB) as the primary source of truth for Digital Office IT assets and configuration data Define and execute the process of auto-discovery of IT assets and configuration data Define metrics for and report the health of the CMDB for all of the Digital Office Define, execute, and manage the strategy for Incident Management and Problem Management processes Define and report on metrics for Incident Management and Problem Management processes Document and communicate processes to the Digital Office segment staff and stakeholders Monitor Key Performance Indicators (KPIs) and Critical Success Factors for Asset Management, Configuration Management, asset discovery and data configuration, asset audit, governance and risk... For full info follow application link. Harley-Davidson is committed to recruiting and hiring qualified individuals in all job titles without regard to race, color, sex, age, national origin, religion, disability, genetic information, sexual orientation, gender identity, veteran status, or other classes protected by applicable law. Equal Opportunity Employer. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5E8721E425544856