Job Information
ManpowerGroup High Touch Operations Manager in Milwaukee, Wisconsin
Our client, a global IT leader, is seeking a High Touch Operations Manager to join their team. The High Touch Operations Manager will work with designated mission-critical customers, such as service providers and financial services companies, ensuring they receive premium-level service. The ideal candidate possesses superior project management and communications skills, and demonstrates the ability to diplomatically influence and effectively manage key relationships and challenging situations under pressure.
Job Title: High Touch Operations Manager
Location: REMOTE within the U.S. (East Coast preferred)
Pay Range: $40/hr W2 + benefits
Contract: 18-24 months with potential to convert to FTE
Key Responsibilities:
Provides reactive support and builds a relationship with the customers operational team(s), typically Service Operations or Network Support.
Co-ordinates all areas within the organization to assist the customer in resolving their incidents as quickly as possible, maximizing availability.
Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution.
Ensure proper delivery and sales of product and service solutions. Identify needs for and assist with creation of customer training.
Conduct quarterly business reviews to present operational issues/activity, customer satisfaction and gap analysis to customer and internal personnel.
Demonstrated ability to excel in the following areas:
Customer Service
Conflict Management
Analytical and Trend analysis
Communication/Presentation
Project Management
Qualifications:
BS/BA degree or equivalent and 5+ years related customer support experience.
Strong project management, influencing and negotiation, critical thinking, and decision-making skills.
Excellent presentation and interpersonal skills.
Strong technical gap analysis skills and customer sat and customer service gap analysis skills-ability to apply knowledge and formulate customer recommendations.
ITIL Foundation v4 certified is a plus.
Benefits:
Paid holidays and PTO
Health, dental, vision insurance.
401K with match.
$500/year for certifications
Free training to upgrade your skills and a dedicated partner to help you achieve your career goals.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.