Job Information
Hyatt Group Audit Specialist (Remote Opportunity) in MILWAUKEE, Wisconsin
Description:
ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.
Grow your career as Group Audit Specialist within ALG Vacations. As a member of this team, you will be responsible for helping to bridge the gap between our Group Sales and Service teams on all things contract related. The Audit Team is responsible for a wide range of tasks all of equal value and importance; Confirmed group contracts, internal reporting, payables, and contracting for group scheduled air.
Essential Functions:
Creating and Sending of Travel Agent Contracts
· Review hotel contracts and group quotes to ensure agent contract accuracy.
· Hotel pricing policies and concessions.
· Airline polices, seat costs, taxes and fees.
· Draft Contracted Group Air Contracts.
Main System Data
· Ensure new groups are documented correctly for tracking and reporting needs.
· Work the payable process to ensure Agent and Hotel deadlines are met and deposits are paid on time.
Cross Training
· Be cross trained to other areas of the audit and implementation team in order to support as workload changes.
· Attend training sessions to build or maintain product knowledge, including processes and terms and conditions.
Demonstrate a commitment to Hyatt core values.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Qualifications:
Degree from a 2-year college or university is preferred.
Knowledge of systems such as Microsoft Office and other office procedures and terminology.
Customer Service – Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Travel background a plus.
Proficient in both Microsoft Excel and Microsoft Word.
Strong ability to efficiently navigate through various computer screens and programs.
Salesforce and DocuSign experience a plus.
The Groups Audit Team requires someone that can excel in an environment that is both backstage and front stage and has a passion for a high-level of customer service. Ability to multi-task and stay organized.
Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally.
Strong attention to detail, organization, and time management.
Collaborate with colleagues and staff to drive results and promote a team-oriented environment.
Strong written and phone skills.
Demonstrate commitment to the use of methods and procedures to standardize and streamline operations, identify and implement cost-savings and process improvements.
About ALG Vacations
It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.
ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:
Vacations : The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
Destination Management Services : Best-in-class destination management services provided by Amstar® DMC and Worldstar®
Loyalty Program : Exclusive loyalty program Unlimited Vacation Club®
Technology Solutions : Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world’s leading and fastest-growing hospitality brands, without ever losing focus on people and care.
To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/ (https://alg.www.vaxvacationaccess.com/about-us/)
Our Values
At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.
Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being
Our Commitment to Diversity, Equity, & Inclusion
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.
We’re proud to offer exceptional corporate benefits which include:
Travel Perks and Benefits for both ALG Vacations and Hyatt
Medical, Dental and Vision Insurance
Basic Life Insurance
Short- & Long-Term Disability
Paid Parental Leave
Corporate Wellness Program
Travel Discounts & Deals
Paid Time Off & Holidays
401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
The pay range for this position is an hourly rate of $19 to $21.
The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
Primary Location: US-WI-Milwaukee
Organization: ALG Vacations and Trisept United States Offices
Pay Basis: Yearly
Job Level: Full-time
Job: Global Care Center
Req ID: MIL000341
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.