Job Information
HSA BANK Analyst, Application Support Engineer in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: At HSA Bank, we\'re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? Major Duties and Responsibilities * Respond to, identify, and troubleshoot application-related issues to their full resolution. * Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department. * Become familiar with the organization\'s operational processes and how they interact and leverage applications. * Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions. * Monitor application-related jobs, processes and performance using available tools, application log databases, and the feedback of internal stakeholders. * Work collaboratively within the scrum teams, IT department and internal operations teams. * Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified. * Constantly seek ways to improve processes and reduce manual operations. * Utilize programming skills to solve tech debt items. * Availability in the team\'s on-call rotation in the event of production issues after business hours. Education, Experience, and Skills * Bachelor\'s Degree in related field required. * 4+ years of professional IT experience. * Solid understanding of current/planned system service levels and disaster recovery procedures. * Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment. * Proficient in troubleshooting in stage and production environment (e.g. spot errors in logging database). * Experience with ServiceNow and production support process. * Development experience with MS SQL query. * Experience with PowerShell. * Experience with C#. * Excellent communication skills. Plus: * Experience with SSIS. * Experience with .NET API. * Experience in AWS environment. * Familiar with Confluence and Jira. * Knowledge of Agile/scrum. The estimated salary range for this position is \$65,000 to \$75,000. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. #LI-REMOTE #LI-MM2 #ZR All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY2MjM5Ljg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t