Job Information
Diamond Assets Project Manager in Milton, Wisconsin
Company Overview
It's not enough to have the right technology today, you must have a plan for tomorrow, too. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality refurbished Apple products at an affordable price. Through our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.
Position: Project Manager-Education
The Project Manager – Education plays a vital role in delivering a seamless and positive client experience while ensuring operational efficiency across internal and external projects at Diamond Assets. This position is responsible for managing the full lifecycle of client engagements within the education sector, including proactively addressing client inquiries, resolving device encumbrances during processing, completing accurate and timely device evaluation reporting, and coordinating cross-functional efforts to support successful project execution. The Project Manager – Education also contributes to process improvement initiatives and ensures that all activities align with organizational goals and client satisfaction standards. This position reports directly to the Chief Human Resources Officer.
Roles & Responsibilities
· Client Relationship and Project Management: Foster and maintain positive relationships with clients by providing proactive support, addressing concerns, and ensuring their needs are met effectively. The position will own the project from quote closure to reconciliation.
Device Evaluation Reporting: Ensure timely completion of device evaluation reports to support prompt and accurate customer payouts.
· Project Coordination Support: Assist in coordinating and/or leading project-related tasks, facilitating smooth workflows, and ensuring efficient execution of project activities.
Client Support: Serve as a primary point of contact for clients, responding promptly to inquiries and resolving concerns to ensure a seamless customer experience throughout their engagement.
· Device Encumbrance Resolution: Work diligently to resolve & communicate any encumbrances related to client devices during processing, exceeding customer expectations.
· Assistance in Internal and External Projects: Collaborate closely with Business Development and Operations teams to provide comprehensive support for both internal and external projects, ensuring their success and alignment with company objectives. Support continuous improvement initiatives through collaboration across the value stream.
Documentation and Reporting: Responsible to document and maintain accurate process documentation, client records, reporting, and document project-related activities to facilitate tracking and reporting.
2+ years of experience in a client facing support role.
Ad Hoc Duties: Perform other duties as assigned to contribute to the overall success of the organization.
Key Skills & Qualifications
Exceptional verbal, written, and interpersonal communication skills.
Organized, logical, and willing to adapt quickly.
Effective critical thinking and problem-solving abilities.
Excellent organization and time management skills.
Advanced computer skills with the ability to learn and use various software and database applications, including Salesforce, NetSuite and Microsoft Office.