Job Information
Vontier Customer Success Administrator in Milton Keynes, United Kingdom
About Teletrac Navman
Teletrac Navman is a dynamic organization specializing in providing cutting-edge solutions in fleet and asset management. As a global leader in this field, we are committed to facilitating seamless operations for businesses through our innovative technologies and dedicated services.
Our Customer Success Administrator plays a pivotal role in supporting our Customer Success team, enhancing customer satisfaction, and driving efficiency.
You’ll be supporting the Customer Success team by efficiently managing and prioritizing cases, aiming to encourage customers to utilize self-service options, thereby reducing the volume of cases and customer contacts.
Location and Working Hours:
This role is based at the Milton Keynes office, and you'll be expected to live within a reasonable commuting distance.
The working hours are Monday to Friday, 09:00 – 17:30.
What You'll Be Doing:
Triaging cases from Salesforce: allocating to relevant team/s and actioning those within your role
Assisting in processing customer orders and maintaining adherence to predefined KPIs for timely ticket resolution.
Playing an integral role in Salesforce administration: the generation of scheduled and ad-hoc vital customer and internal reports.
Ensuring a high standard of customer service and support throughout your interactions.
Collaborating effectively with team members to achieve shared productivity goals.
What You'll Need:
Proven experience in administrative roles with a focus on delivering exceptional external customer service.
Excellent telephone etiquette coupled with a customer-centric approach.
Strong ability to prioritize tasks, work independently, and maintain focus and accuracy in a fast-paced and demanding environment.
Competency in using MS Office tools, with the ability to quickly adapt to new processes and systems.
Demonstrated willingness to take responsibility, be accountable, and ensure positive outcomes for all stakeholders.
Enthusiasm for embracing change and actively initiating necessary alterations.
A strong desire to learn and progress within our organization.
Desirable:
Previous experience in a technical product environment and/or involvement with Account Management support.
Familiarity with Salesforce, SAP, or CRM systems would be advantageous.
What’s in it for you:
At Teletrac Navman, we value our employees and recognize their contribution to our success. We offer a competitive compensation package, comprehensive benefits, and many opportunities for professional development and growth within the company.
What's Next:
Join us in our mission to revolutionize the fleet and asset management industry. If you are ready to take the next step in your career and contribute to a forward-thinking team, we encourage you to apply now.
Unfortunately, we are not offering sponsorship therefore all applicants must be able to work full-time in the UK without the requirement of sponsorship now or in the future.
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WHO WE ARE
Teletrac Navman is a global, market leading software-as-a-service (SaaS) provider leveraging AI and machine learning to drive next generation mobile asset and fleet management. Powered by AI to turn real-time data into decisions, Teletrac Navman’s specialized solutions deliver businesses with simplified, smart, predictive and actionable insights to help enhance productivity and profitability. With headquarters in Orange County CA, we have additional offices in the United States, United Kingdom, Australia, New Zealand and Mexico. To learn more about us visit: www.teletracnavman.com .
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.