Job Information
Abbott Customer Service Representative - 1 Year Contract in Milan, Italy
Abbott's Cardiac Rhythm Management division is recruiting a 1 year Customer Service Representative, based in our offices in Milan. This position reports into the Team Leader Customer Service and would join a team of 4 - and a broader team of 13 dedicated professionals to bringing the top level of service to our customers.
The main responsibilities include:
Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints
Compliant with internal processes and procedures and with the applicable legislation.
Manage all daily activities in customer service independently and actively support local Customer Service management
More specifically, you will:
Receive & process orders for all customer which are received by telephone
Handle customer complaints and perform investigations
Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager
Issue required credit notes for returns and complaints within the official procedural deadlines
Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable; investigation of claims and follow-up for emergency
Receive & process orders for all customer which are received by e-mail, fax or post.
Follow procedures related to the receiving, checking and creation of the sales orders/invoices
Work on process improvement and projects under the supervision of the Customer Service supervisor/manager
EDUCATION & COMPETENCIES •
Upper secondary diploma
Strong practical experience in Customer Service
Fluent in Italian & English- high level, written and spoken
Knowledge of Microsoft Office
Knowledge of ERP packages (SAP, …)
Team player
Customer oriented
Working at Abbott
At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:
Career development with an international company where you can grow the career you dream of
An attractive benefits package (e.g. a superb defined contribution pension scheme, employee stock purchase program)
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
A challenging position in a fast-growing crisis independent industry
To become part of a dynamic, highly educated, highly skilled, and motivated team
Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
Multi-national environment, where we foster the development of our talents within the enterprise
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com , on LinkedIn
https://www.linkedin.com/company/abbott-/
Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com