Job Information
Brent Industries LLC Customer Service and Sales Rep in Middleport, New York
Full job description Customer Service & Sales Representative-Aftermarket Powersports: Would you enjoy being part of a fast-growing, but well-established company with great benefits? If you like customer service & sales, but also live for everything Powersports, you should apply for our Customer Service & Sales position.
A Customer Service & Sales Representative (CSR) at Brent Industries is responsible for handling customer request of all levels, predominately within the Aftermarket Powersports Industry. They will be responsible for answering customer inquiries and/or resolving customer order issues by utilizing a thorough knowledge of company policies and products.
We challenge, motivate, and encourage all our employees to do their best and help our growing team reach new heights.
Responsibilities Full-Time Position, during business hours (8:00 am 8:00 PM M-TR, 8:00 am 6:00 pm F) Available to work weekends & holidays on a rotational basis Manage telephone calls professionally, efficiently, and with great communication skills Process customer orders/changes/returns according to established policies and procedures Work closely with team members to resolve customer disputes Work with vendors to resolve potential quality/fulfillment issues Provide Timely feedback to the sales team regarding service failures or customer concerns Provide feedback and continual improvement to Sales/Service strategies Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth Other related duties as assigned Priorities Customer Relations Sales Service Problem Resolution Time Management Organization Preferred Skills and Experience Customer Sales and Service experience Experience with general mechanical knowledge of Powersports (ATVs, Side by Sides, Snowmobiles) or Automotive Industry is preferred Excellent written, oral, and interpersonal communication skills with an emphasis on phone communication Experience with E-Commerce & E-Commerce platforms Powersports expertise or Powersports parts & accessories knowledge Benefits Information Competitive Pay based on education & experience Ongoing training, and career development opportunities Competitive Health Insurance Paid Holidays Paid Time Off Double Time Holiday Pay Monthly Attendance Bonus Employee discounts on parts & accessories 401k with Guaranteed Employer contribution 401k Profit Sharing Cash Balance Pension Plan Disability & Life Insurance